Branch Manager

generac; Sussex (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Generac is seeking a Branch Manager to lead the sales, service, rental and parts operations across the assigned territory. You will drive performance, coach staff, and ensure branch processes align with company strategy.

In this role, you will manage a multi-functional team, optimize workflow, and monitor KPIs such as revenue, profitability, and customer satisfaction. Travel within the territory is expected to support customers and maintain high service standards.

Qualifications

• College 4-year degree (BS or equivalent)

Responsibilities

• Select, coach, and develop team within the area of responsibility.

Skills

Operations management

Team leadership

ERP systems

Microsoft Office

Mechanical aptitude

Time management

Communication skills

Forklift operation

Problem solving

Education

Bachelor's degree or equivalent

Advanced degree in Business Management

Tools

ERP software

Power generation knowledge

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

JOB SUMMARY:

The Branch Manager is responsible for the sales, service, rental, and parts departments for the territories covered by the branch they are assigned to. This includes management of workflow, cross departmental execution of duties, facilities, assets, implementation of the branches operating processes and procedures, fostering the Energy Systems customer focused culture. KPIs to include but not limited to customer satisfaction, territory profitability, revenue growth, operational efficiency as well as customer and employee retention.

MAJOR RESPONSIBILITY

• Select, coach, and develop the team within the assigned area of responsibility.
• Management of office personnel, facilities, rental fleet, and associated assets.
• Management of WCES sales, service, rental, and parts operations for branch locations within the assigned territory.
• Set objectives that align with company strategy.
• Ensure KPIs for revenue and operating income are met.
• Ensure work orders are completed, with proper documentation, on time and within quoted amounts and timeframes
• Oversee ERP system usage to ensure documentation and reporting is complete and accurate.
• Support development of processes and procedures that align with the financial and operational goals of the company
• Maintain an up-to-date knowledge of generator system technology, including competition products and strategies.
• Support of other WCES and Aftermarket personnel on an as needed basis
• Other Duties as assigned

REQUIREMENTS:

• Education: College 4-year degree, BS or equivalent in associated field
• Experience: 5 years of operations management experience (Industrial equipment or like Industry preferred)
• Experience: 5 years of management experience with direct reports (management of service operations and personnel preferred)

PREFERRED QUALIFICATIONS:

• Education: Advanced degree in Business Management
• Experience: Working knowledge of business enterprise systems (ERP)
• Experience: Experience as a Technical Supervisor in an Industrial application/setting
• Proficiency in schematic and service documentation
• Proficiency in financial oversite and understanding including budgets, forecasting models and general ledgers

KNOWLEDGE SKILLS AND ABILITIES

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Advanced knowledge of power generation parts and service industry including mechanical and technical aptitude
• Incorporate time management skills by prioritizing work assignments
• Proven interpersonal skills, including being a team player to create synergy within the company
• Must be able to operate forklift vehicle
• Must be able to handle high pressure situations
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."