Branch Manager

Mechanics Bank; Seattle (WA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee banking benefits

Job summary

Mechanics Bank is seeking a Branch Manager for the Capitol Hill Branch in Seattle. You will oversee daily operations, drive sales and service targets, coach staff, and build community relationships to expand the customer base.

The role requires strong leadership, banking knowledge, and a proven ability to manage teams and deliver excellent customer service. Competitive benefits and a market-aligned compensation package are offered.

Qualifications

• GED/high school diploma required; additional education may be considered.
• 5 years of banking experience with emphasis in sales.
• 3 years of management experience required.
• Knowledge of banking products and policies.
• Notary license preferred.

Responsibilities

• Manage a Retail Branch and oversee day-to-day operations.
• Lead branch supervisors and employees; conduct regular meetings and HR tasks.
• Develop relationships with community partners and drive local presence.
• Execute strategic branch plans for business development and customer retention.
• Foster a customer-centric culture and resolve inquiries promptly.
• Ensure regulatory compliance and efficient branch operations.
• Participate in CRA activities and community leadership.
• Travel 0–10%.

Skills

Leadership

Sales

Customer service

Communication

Banking knowledge

Notary License

Staff development

Regulatory knowledge

Education

High School GED

Job description

Job Description Summary
Mechanics Bank is currently searching for a Branch Manager to join our team at our Capitol Hill Branch.

Manages a Retail Branch. Responsible for overseeing the day-to-day operations of a branch, ensuring financial success, customer satisfaction, and staff development. Exercises executive direction over the office and production staff. Provides dotted line supervision to the operations staff, ensuring operations management has oversight of compliance and a high level of customer service. Oversees sales production, service, and human resource related responsibilities. Achieves sales goals and financial targets for their branch. Ensures high quality processes and ethical sales in the branch. Directs and develops subordinates who are providing a full range of banking products and services. Retains and expands relationships with existing customers and promotes and develops new business. Represents the Bank in the community. Models and leads all sales functions inside the branch office.

What you will do:

• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve financial objectives. Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example. Personally performs sales activities.

• Manages and provides leadership to branch supervisors and employees. Leads daily huddles and regular branch meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.

• Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.

• Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.

• Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.

• Responsible for overall branch operational soundness, quality and efficiency. Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures that compliance training and standards are met in a timely manner. Supports operations with management of FTE for maximum efficiency and positive customer experience.

• Ensures active community participation and leadership, including CRA activities, in the local community.

• Travel required: 0 - 10%

Who you are:

• High School GED required. Additional experience may be considered in lieu of degree.

• 5 years banking experience with an emphasis in sales required.

• 3 years of management experience required.

• Notary License preferred.

• Excellent interpersonal skills; successful experience managing and leading people.

• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.

• Thorough knowledge of small business and consumer credit principles and practices.

• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

• Sound working knowledge of small business and consumer credit principles and practices.

• Excellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model.

• Excellent business development skills, particularly related to financial service products.

• Ability to communicate effectively with customers and staff from a variety of backgrounds.

• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

• Knowledge of current applicable federal and state banking regulations.

ADA Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision.

• The noise level in the work environment is usually moderate.

#LI-HW1

Pay Range: $80,168.40 - $139,730 annually

AIP/Bonus: up to 10%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.