Branch Manager

OneMain General Services Corporation; Santa Fe (NM); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days)

Paid holidays (11)

Volunteer time (3 days)

Job summary

OneMain Financial is seeking a Branch Manager to lead a customer-focused team in our Santa Fe area. You will drive lending options presentation, coach staff, and ensure compliant operations while delivering strong service standards.

You will recruit and develop talent, manage training on operations and collections, oversee performance, and collaborate with peers to meet branch goals. This on-site role offers a competitive salary and comprehensive benefits.

Qualifications

• Experience leading a team with coaching and development.
• Proven track record meeting sales goals.
• Ability to obtain required insurance licensing within 6 months of start date.
• Experience in underwriting, credit decisions or related financial industry.

Responsibilities

• Build a customer focused environment, ensuring lending options are presented and service excellence demonstrated.
• Conduct meetings that motivate and align the team with branch goals.
• Train on branch operations, compliance and collections with real time coaching.
• Oversee collections, consulting with customers on overdue accounts and solutions.
• Attract and cultivate high quality, diverse talent aligned with OneMain values.
• Provide actionable feedback to support team growth and continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, using strategic thinking to adapt.
• Collaborate with peers and management, remaining open to feedback and growth.

Skills

Leadership

Coaching

Sales goals

Education

College degree or underwriting experience

Job description

At OneMain, our Branch Managers empower their teams to deliver exceptional customer service while fostering a supportive and collaborative environment. Our Branch Managers create an atmosphere where employees are motivated to contribute to the community and achieve their goals.

Responsibilities

• Build a customer focused environment, ensuring all lending options are presented and modeling excellence in service
• Conduct engaging meetings that motivate and align the team with branch goals
• Manage training on branch operations, compliance and collections, providing real time coaching to ensure team members effectively apply their knowledge
• Oversee collection activities, consulting with customers on overdue accounts and developing mutually beneficial solutions
• Attract and cultivate high quality, diverse talent to build a strong team that aligns with OneMain values and goals
• Provide actionable feedback to support team members growth and promote a culture of continuous improvement
• Inspire high performance while ensuring adherence to policies and regulations
• Prioritize and resolve issues efficiently, utilizing strategic thinking to adapt to challenges
• Work closely with peers and management, remaining open to feedback and continuously seek professional growth.

Requirements

• High School Diploma/GED
• Leadership experience with coaching and leading a team
• Proven experience with meeting sales goals
• Ability to obtain insurance licensing within 6 months of start date where required
• College degree or experience with underwriting, credit decision, or related financial industry experience

Location & Schedule

• Location: On site
• Schedule: Monday-Friday during standard business hours, with occasional extended hours and possible Saturday shifts

Benefits

Other team member benefits include:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Salary

We offer an annual salary plus incentives.

About OneMain

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Key Word tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, Financial Sales, Management Development, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit, Leadership OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Equal Opportunity Statement

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.