Branch Manager

BrightView Landscapes; San Jose (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan with company contributions

Paid holidays & time off

Job summary

BrightView Landscapes, LLC, in San Jose, CA, seeks a Branch Manager to oversee branch operations, safety, customer service, and profitability. You will lead strategic sales efforts, build client relationships, and ensure effective staff recruitment and training in line with company standards.

The role requires 3–5 years of management experience in landscaping or a service business, solid P&L knowledge, and strong communication skills.

Qualifications

• Bachelor's degree in Business, Horticulture, or equivalent landscape experience.
• 3–5 years of management experience in landscaping or service industry.
• Proven ability to manage P&L and financial reports.
• Strong knowledge of safety standards and compliance practices.
• Excellent communication, problem-solving, and customer service skills.

Responsibilities

• Oversee daily branch operations for safety, efficiency, and compliance.
• Lead sales team and manage a healthy sales pipeline.
• Supervise and develop branch staff for service excellence.
• Manage branch P&L, revenues, expenses, and forecasting.
• Enforce EHS policies and promote a culture of safety.
• Recruit, coach, and develop team members.

Skills

Leadership

P&L management

Safety compliance

Customer service

Communication

MS Office

Education

Bachelor-level degree in Business or Horticulture

Tools

Microsoft Office

Job description

Description

The Best Teams are Created and Maintained Here.

• The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.

Job Summary

• The Branch Manager is responsible for overseeing all aspects of branch operations, including compliance, safety, efficiency, customer service, and profitability. This leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. The Branch Manager plays a crucial role in creating a high-performing, professional, and safe work environment that aligns with company values and standards.

Duties And Responsibilities

Branch Operations

• Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
• Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
• Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
• Ensure proper usage, maintenance, and accountability of tools and resources

Sales & Business Development

• Develop and execute strategic business development plans to meet or exceed annual growth targets
• Manage and support the sales team to maintain a healthy, qualified sales pipeline
• Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers

Customer Service & Relationship Management

• Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
• Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
• Build and maintain strong relationships with key clients and business partners
• Monitor client feedback and implement service improvements to drive retention and meet customer expectations

Financial & Performance Management

• Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
• Ensure timely billing and collections to support cash flow and financial health
• Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
• Track performance against KPIs and implement improvements to maximize branch profitability

Environment, Health & Safety (EHS)

• Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
• Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
• Promote a culture of safety and accountability across all branch operations

Team Leadership & Development

• Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
• Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
• Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
• Build overall branch capabilities to support sustainable long-term success

Education And Experience

• Bachelor’s degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
• 3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
• Demonstrated ability to manage P&L and understand financial reports
• Strong knowledge of safety standards and operational compliance practices
• Proven leadership skills with experience in team development, motivation, and performance management
• Results-driven leader who motivates teams and builds strong customer relationships
• Adaptive and proactive in managing change and solving complex operational issues
• Excellent communication, problem-solving, and customer service skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software

Physical Demands/Requirements

• Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
• Ability to physically perform the basic life operational functions of walking, standing, and kneeling
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

• Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Compensation Pay Range

110,000.00k to 140,000.00

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.