Branch Manager

MacQueen; Rapid City (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

MacQueen in Rapid City, MI is seeking a dynamic operations leader who will own all branch activities and run the business inside the business. You will supervise service, parts, admin, and facility, drive financial performance, and shape a high-performing team aligned with the MacQueen Way—delivering exceptional customer service and community impact.

Responsibilities include building relationships with customers and partners, and maintaining safety and quality while pushing for continuous

Qualifications

• 7+ years leading teams in heavy equipment, environmental services, or similar operations.
• Proven ability to manage people, performance, and financials concurrently.
• Strong understanding of service and parts operations and KPI tracking.

Responsibilities

• Own all branch operations including service, parts, admin, and facility.
• Drive P&L, margins, productivity and performance improvements.
• Build and lead a high-performing, accountable team.
• Foster the MacQueen Way culture with consistent execution.
• Maintain strong relationships with customers, municipalities, fire departments, and partners.
• Identify problems early and drive fast, effective resolution.
• Lead continuous improvement across service, parts, and operations.

Skills

Leadership

People management

P&L management

Operations management

Job description

What You’ll Own

This isn’t a “sit in the office and manage from a distance” job.

You’ll be responsible for everything happening inside the branch—and making sure it runs like a well-oiled machine:

• Lead all operations: service, parts, admin, and facility
• Own the numbers: P&L, margins, productivity, and performance
• Build and lead a high-performing, accountable team
• Drive a culture that reflects the MacQueen Way—every day, no exceptions
• Keep customers locked in through strong relationships and real follow-through
• Identify problems early, solve them fast, and keep things moving
• Push for continuous improvement across service, parts, and overall operations
• Stay connected to your market—customers, municipalities, fire departments, and partners

What Sets This Role Apart

You’re not just managing—you’re running a business within the business.

• You have real ownership over performance
• You make decisions that actually move the needle
• You build the team, the culture, and the reputation in your market

And when things get busy (because they will), you’re right there with your team—not above it.

What You Bring

• 7+ years leading teams in heavy equipment, environmental services, emergency apparatus, or similar operations
• Proven ability to manage people + performance + financials at the same time
• Strong understanding of service and parts operations
• Confidence working with P&L, KPIs, and operational data
• A leadership style that drives accountability, trust, and results
• Ability to communicate clearly, solve problems fast, and lead under pressure
• Valid driver’s license and a clean driving record

The Kind of Leader Who Wins Here

You’ll do well in this role if you:

• Don’t wait to be told—you see it, you own it
• Can switch from strategy to execution without missing a beat
• Hold your team accountable—but have their back 100%
• Care about the details, because the details drive the outcome
• Believe culture isn’t a poster—it’s how the team shows up every day

Why MacQueen

We’re united in making a difference by strengthening communities at every intersection—supporting those who protect and serve.

That means:

• The work matters
• The customers matter
• The team matters

This isn’t always easy. It’s not supposed to be.

But if you’re the kind of leader who thrives on building, fixing, leading, and winning—there’s nothing better.

ADA Requirements:

Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently.

Occasional repetitive motion and grasping.

Occasional climbing to reach areas on equipment or racks.

Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently.

Typically sits, grasp items and performs keyboarding for frequent operation of a computer.

Exposure to typical machine shop physical hazards which may include moving mechanical parts.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.