Branch Manager

Bbcnbank; Lihue (HI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope seeks an experienced Branch Manager to lead daily operations, drive sales growth, and deliver exceptional customer service at our Hawaii branch. You will mentor staff, manage performance, and ensure compliance with banking regulations while strengthening community relations.

The role emphasizes strategic planning, risk management, and staff development to achieve branch objectives and superior customer experiences.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum seven years of banking experience and five years in a management role.

Responsibilities

• Develop and implement strategies to achieve sales goals for the branch.
• Collaborate with team to identify customer needs and tailor financial solutions.
• Build relationships with customers and the local community to promote bank products and services.
• Conduct outreach activities to drive branch growth and visibility.
• Lead, mentor, and coach branch employees to achieve performance goals.
• Conduct regular team meetings to align staff efforts.
• Provide ongoing training and development opportunities for staff.
• Manage staffing needs including recruiting and scheduling.
• Develop strong relationships with partners to deliver comprehensive banking solutions.
• Onboard new employees with the Operations Manager.
• Ensure exceptional customer service and resolve escalated issues.
• Educate customers on bank products, services, and digital tools.
• Oversee day-to-day branch operations and regulatory compliance.
• Collaborate to ensure operational excellence and effective cash management.
• Conduct audits to identify improvements and mitigate risks.
• Ensure compliance with BSA, CRA, and Fair Lending requirements.
• Monitor operational risks and safeguard assets and customer information.
• Maintain records for regulatory reporting.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Interpersonal skills

Mentoring

Sales goals

Business strategy

Banking policies

Banking regulations

Digital platforms

Banking systems

Office software

Korean language

Education

Bachelor’s degree in accounting, business administration, or related field

Tools

Banking systems

Office software

Job description

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboarding of all new employees along with the Operations Manager.

Customer Experience:

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight:

• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management:

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Job Qualifications/Requirements

Education/Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem-solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full-time position is $65,000.00 - $85,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.