Branch Manager

DASCO Home Medical Equipment; Hopkinton (MA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Holiday pay

Growth opportunities

Company culture

Job summary

DASCO Home Medical Equipment is seeking a Branch Operations Manager to lead daily activities, staffing, training and customer service for the assigned branch. You will ensure efficient inventory, schedules and reporting while maintaining compliance with HIPAA and regulatory standards.

You will partner with leadership to drive performance, coach staff, and implement initiatives that maximize productivity and referral/customer satisfaction.

Qualifications

• High school diploma or GED required.
• Associate degree in business management preferred.
• At least 2 years in a medical/insurance/healthcare operations leadership role.
• Experience at DASCO is a plus.

Responsibilities

• Oversee daily branch operations including staffing, hours, work assignment, production and reporting.
• Train, coach, develop, evaluate performance, and handle discipline for branch staff; may recommend hires/terminations.
• Develop next level leaders and delegate work to ensure staffing efficiency.
• Monitor KPIs and align staff with goals, initiatives and performance standards.
• Escalate issues to supervisor during outages or staffing shortages and participate in disaster recovery planning.
• Maintain compliance with HIPAA, Joint Commission, Medicare standards and board rules.
• Ensure cooperative relations with sales and other departments to maximize morale and productivity.
• Determine performance standards with supervisor and support salary adjustments and promotions.

Skills

communication proficiency

customer service

leadership

results driven

stress management

Education

High school diploma or GED

Associate degree preferred

2 years in healthcare operations leadership

1 year DASCO experience

Tools

Microsoft Office

Job description

Description

DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us! Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

Summary

Responsible for the people, processes and systems related to the assigned branch’s daily operations. This position manages local scheduling, staff training and development, inventory and warehousing, in-person and telephonic customer service, reporting and other duties to facilitate the maximization of human and system resources to achieve referral and customer satisfaction, maximize productivity, meet schedule adherence and economic goals.

Essential Functions

• Oversees daily activities of the branch operations, including staffing, business hours, work assignment, production and reporting. Maintains accurate records as required per policy and procedure.
• Responsible for the training, coaching, development, performance measurement, discipline and teamwork of branch staff. May make hiring and termination recommendations to the Compliance and Distribution Manager.
• Delegates appropriate work and emphasizes the development of next level leaders.
• Routinely reviews and supports ongoing department performance toward organizational goals. Takes corrective measures as needed. Maintains an understanding of Key Performance Indicators, new business initiatives and keeps branch staff informed of progress toward goals.
• Notifies supervisor and directs department activities during outages, systems issues, staffing shortages and other operational issues. Enacts disaster preparedness and business recovery plans as needed. If immediate supervisor not available, escalates to next manager in line.
• Participates in company meetings as requested.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains compliant and steadfast in the enforcement of all applicable laws, rules and regulations including but not limited to HIPAA, The Joint Commission, Medicare Supplier standards, State Respiratory Care Board, State Pharmacy Board and all other accreditation requirements
• Maintains a favorable working relationship with other company employees, including sales, to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a qualified staff and performs all necessary supervisory functions to effectively and efficiently manage the personnel and processes assigned.
• Works with immediate supervisor to determine standards of performance for branch staff. May recommend salary adjustments, transfers, promotions and dismissals.
• Sets the example for staff and instills the DASCO vision, values and purpose into daily operations
• Other duties as assigned by immediate supervisor

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

High school diploma or GED equivalent

Preferred Education And/Or Experience

• Associate’s degree in business management related field
• Two years in a medical/insurance/healthcare field operations leadership role
• One year DASCO experience

Additional Qualifications

Proficiency in Microsoft Office suite.

Competencies

• Communication proficiency
• Customer service / client focus
• Leadership
• Results driven
• Stress management

Position Type/Expected Hours Of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:0 a.m. to 5:0 p.m. Occasional evening and weekend work may be required as job duties demand. This role also serves as the back-up on-call contact.

Supervisory Responsibility

This position manages all employees of the branch, including hiring, development, performance management and discipline.

Work Environment

This job operates in a professional office environment and may spend time in a warehouse, clinical or private residence setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

Travel

Travel may occasionally be required for this position for training, continuing education or other meetings at the corporate office.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO

#ind100