Branch Manager

Centier Bank; Griffith (IN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Marathon Health Clinics: Free visits &

Tuition Reimbursement

401K match

Associate Stock Ownership Plan

Daycare Reimbursement

Onsite Fitness Center/Fitness Reim.

Health and Wellness Programs

Diversity/Equity/Inclusion Council

Career Growth

Work/Life Balance

Job summary

Centier Bank is seeking a Branch Manager to oversee daily branch operations, drive sales and service, and lead a team toward exceptional client experiences.

You will coach staff, ensure compliance with banking laws, and partner with business lines to grow client relationships while delivering remarkable service and financial solutions.

Qualifications

• Bachelor's degree and 5+ years of management experience in banking or financial services.
• Proven coaching and mentoring abilities.
• Client service experience and HR best practices knowledge.

Responsibilities

• Lead and motivate branch team to achieve sales targets and enhance client experience.
• Develop and execute sales plans to grow market share and deepen client relationships.
• Provide performance feedback, coaching, and development to branch associates.

Skills

Leadership

Coaching

Communication

Emotional Intelligence

Time Management

Networking

Consultative skills

Customer service

Education

Bachelor's degree

Tools

MS Windows

MS Office

Outlook

Word

Excel

PowerPoint

Bookings

SharePoint

Power BI

Smartsheet

Job description

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?

• Access to our Marathon Health Clinics which provide FREE visits & prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• FREE Onsite Fitness Center/Fitness Reimbursements
• Health and Wellness Programs
• the ability to have a voice with our Diversity/Equity/Inclusion Council
• Career Growth
• Work/Life Balance
• AND MORE.

Supervisory Duties

Manage branch team(s).

Summary

The Branch Manager is accountable for overseeing branch team(s). The manager is accountable for maximizing branch growth, revenues, client experience and insuring compliance with all banking laws and regulations. As a manager in our branch network, you will drive all facets of sales and service by motivating your team to achieve sales targets, acquire new clients and business relationships, initiate referrals to business partners and deepen all existing client relationships. In addition, the Branch Manager is accountable for the daily operation of the branch through the coaching, training, and development of branch associates.

Essential Duties

• Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Plan and coordinate short-term and long-term strategies to assure branch goals are met.
• Strategically research your market including consumer and business needs, rival product/service offerings, market conditions, trends, and opportunities.
• Develop a sales plan to assist in reaching branch goals and market share Create a sales culture and hold self and team accountable for successful business development, relationship management and client retention strategies.
• Participate in and manage the Servant Sales process per established guidelines.
• Maintain and expand existing client and business banking relationships and conduct outside sales efforts commensurate with market opportunity to generate new business.
• Refer clients to other lines of business within the bank and motivate your team to do the same.
• Work with sales partners to increase existing client relationships and acquire new.
• Responsible for partnering with small business clients to ensure they are using products and services that meet their needs and create value for the businesses.
• Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans.
• Provide team with timely, candid, constructive performance feedback through consistent structured routines, i.e., touch bases, huddle meetings, pipeline meetings, skill building meetings, and coaching sessions.
• Diligently oversee the performance management of the team including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Inspire, model, and motivate service and sales through team coaching and training to achieve an exceptional client experience.
• Ensure bank policies and standard operational procedures are consistently and uniformly applied throughout the branch.
• Work with Retail Operations to assist with branch questions, concerns, issues.
• Create schedules based on expected branch traffic and volume.
• Utilize data and reports, looking for trends and information to help reach branch goals.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.
• Foster career development for each associate toward their fullest potential to make good use of their skills and abilities.
• Recognize and celebrate individual and branch team successes.
• Be an ambassador for the Bank; promote the Bank by attending volunteer events, participating on teams and special projects as needed.
• Develop professional expertise through online courses, internal/external seminars, and trade-related publications.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Other Duties

• The position duties outlined above are not meant to be construed as all encompassing.
• Other duties and qualifications may be required and/or assigned as necessary.
• Serve as the Community Coordinator, remain the main contact for all donation requests and work directly with your regional/Community Relations to capitalize on sponsorship and donation opportunities (if applicable).
• Manage a branch with multiple lines of business (Business Center Branch).
• Collaborate with each line of business to meet all aspects of the client’s needs.
• Mentor fellow managers and/or other branch associates on various tasks and assignments.
• Available to work evenings, some weekends and at other branches as needed.

Skills and Experience

Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems. High degree of Emotional Intelligence Ability to manage multiple bank initiatives simultaneously Ability to quickly adapt to new technology, system conversions and software rollouts while supporting and holding your team accountable to successful implementation. Demonstrates strong interpersonal, verbal, and written communication skills Networking, Time Management and Leadership Skills Ability to work through client problems by listening to learn, thinking through all options, and implement resolutions. Consultative skills to identify a client’s financial needs and recommend solutions. High attention to detail to ensure accuracy Demonstrated ability to work within and develop a team environment Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.

Minimum Qualifications

• Bachelor's degree 5+ years of management experience; preferably in banking, financial services or goal driven retail sales with an emphasis on consumer and business development.
• Successful record of coaching and mentoring associates to improved results.
• Client service experience
• Thorough knowledge of Human Resource best practices including performance management and progressive discipline.

Disability Accommodation Statement

Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process.

Equal Opportunity Employer/Disability/Veteran

Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Member FDIC

At Centier, we don't recruit resumes, we recruit personalities. By doing so, we are establishing a philosophy that the key to world-class service is how clients are treated, and that begins with our associates.

Whether you are a financial expert or brand new to banking, we provide top training and support to help you deliver the world-class banking services that we are known for. Centier believes in putting its associates first, with respect to a work-life balance and creating opportunities for fun wherever we can. That is part of the reason why Centier Bank has been ranked the Best Bank to Work For in the state by American Banker, and Best Place To Work in Indiana (Hall of Fame) by the Indiana Chamber.

Find out what awaits you when you join a team that prides itself on being a family. When you choose Centier, you choose growth, value, and success. Choose Centier, choose you.