Branch Manager

Regent-Bank; Frisco (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Regent Bank in Frisco, TX is seeking a Branch Manager to oversee operations, hire and train staff, and drive productivity and sales to meet market targets.

You will lead the Client Services team, manage daily operations, and build strong relationships with customers and the community while ensuring security and compliance. Strong communication and analytical skills are essential, with supervisory and cross-selling experience preferred.

Qualifications

• Requires 3–5 years Teller/Client Services experience.
• 1–3 years of supervisory experience required.
• High school diploma or equivalent required; bachelor’s preferred.

Responsibilities

• Oversee market operations and profitability with Market President/COO.
• Supervise Assistant Branch Manager and Client Services staff training.
• Manage daily operations incl. customer service and finances.
• Build relationships with customers and community representatives.
• Train staff on cross-selling bank products and services.
• Ensure opening/closing duties and security policy compliance.
• Maintain internal controls, logs, policies, and procedures.
• Process client services tasks and handle customer issues promptly.
• Identify opportunities to sell consumer loans and facilitate closings.
• Perform other duties as assigned.

Skills

Staff leadership

Customer service

Cross-selling

Financial controls

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

The branch manager oversees and coordinates all operations at the market location. Duties include hiring staff, managing the staff training process, building customer relationships, and creating and implementing strategies to improve productivity and sales performance and achieve the market location's financial targets.

Essential Duties and Responsibilities:

• Works with the Market President and Chief Operations Officer to efficiently and effectively manage market operations and profitability of the assigned market location.
• Supervises the Assistant Branch Manager and oversees the performance and training of the Client Services staff.
• Manage daily operations, especially customer service and finance activities.
• Responsible for building relationships with current and future customers and representing the market within the community.
• Trains and coaches staff on cross-selling additional bank products and services.
• Oversees opening and closing of the bank and maintains and works with team members to ensure compliance with security policies and procedures.
• Responsible for the bank’s internal controls, including logs, policies, and procedures.
• Processes client services work as needed, opened new accounts, and handled customer problems promptly and professionally.
• Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.
• Other duties as assigned

Education And/Or Experience:

• High School Diploma or equivalent required
• Bachelor’s degree or equivalent work experience preferred
• Three (3) to five (5) years of Teller/Client Services experience required
• One (1) to (3) years of supervisory experience required

Knowledge/Skills/Abilities:

• Functional knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Strong verbal and written communication skills
• Strong analytical skills
• Detail-oriented and able to work under pressure of deadlines
• All candidates will be required to complete a pre-employment background, credit, and drug screening

Physical Requirements:

• Must exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently.
• Must occasionally lift and/or move up to 25 lbs.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Sitting for long periods.

Working Conditions:

The working conditions are generally comfortable, with minimal exposure to noise, heat, dust, and other related items. All employees are required to maintain a neat and safe work area.

Regent Bank is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.