BRANCH MANAGER

Ultipro; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Stevens Equipment Supply, part of Daikin Industries, seeks a Branch Manager for our Denver, CO location. You will oversee daily operations, staffing, sales, customer service, and profitability while upholding company standards. The role requires strong leadership and a dedication to safety.

Lead a team, drive continuous improvement, and provide training opportunities. Maintain inventory health, conduct audits, and manage relationships with customers and vendors.

Qualifications

• Leadership experience in a supervisory role with 3–5 years.
• Experience in HVAC wholesale preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee day-to-day branch operations and staffing.
• Manage sales, customer service, and profitability.
• Conduct audits and ensure compliance with protocols.
• Coach, mentor, and evaluate staff performance.
• Coordinate with HR on disciplinary actions and training.
• Maintain inventory levels and timely order processing.
• Ensure safety and housekeeping standards.

Skills

Leadership

Customer service

Communication

Organizational skills

MS Office Suite

CRM Mincron

Time management

Team-building

Education

High School diploma or GED

College degree

Tools

CRM Mincron

Job description

COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts, and supplies to industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration. We are seeking a skilled individual for our Branch Manager position for our Branch Operations group located at our Denver, CO branch. The Branch Manager 1 oversees the branch’s operations and staff with accountability for sales, customer service, profitability, productivity and loss prevention. Leads branch operations teams to achieve strategic goals related to revenue generation, profit attainment, records of purchases, sales, and more.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position Responsibilities May include:

• Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
• Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
• Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities.Ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum.
• Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
• Maintain a 93%, or higher, audit score
• Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
• Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular working hours in case of emergencies within the branch as required.

Nature & Scope

• Ensures work is aligned with the ROM’s expectations, goals, and vision
• Accountable for implementation of policies, processes, and procedures for short-term results
• Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
• Works on difficult to moderately complex issues and projects
• Provides guidance and training to subordinates
• Has authority to hire, recommend pay, establish performance and recommend for termination
• Level of signing authority established by company policy/guidelines

Knowledge & Skills

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
• Proven customer service experience with high level of customer satisfaction
• Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
• Effective verbal and written communication skills and interpersonal skills
• Strong organizational and time management skills
• High level of attention to detail and compliance and results driven.
• Excellent problem-solving skills, with ability to apply sound judgment
• Ability to build and maintain positive relationships with customers, vendors, and employees
• Experience leading a team of employees towards a common goal
• Ability to apply good judgement and decision making skills including strong work ethics and integrity.
• Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
• Working knowledge of CRM & Mincron or similar applications is preferred

Experience

• 3 - 5 years in a leadership/supervisory role
• Experience in HVAC wholesale industry strongly preferred

Education/Certification

• High School diploma or GED equivalent.
• College degree strongly preferred.

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

People Manager: Yes

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

• The company offers a comprehensive benefit package. Benefits for employees include healthcare, dental, and vision insurance, life and long-term disability insurance, 401k and different types of paid time off.
• Salary range is $80,000.00 - $100,000.00 based on experience and includes a bonus.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.