Branch Manager

Socket.dev; Dadeville (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking an experienced Branch Manager in Alabama to lead all aspects of branch performance, including sales growth, profitability, and customer experience.

You will coach staff, ensure top-tier service, and manage staffing, lead lead management via Salesforce, monitor risks, and promote Socket.dev culture while expanding market share.

Qualifications

• Ability to prioritize, organize, delegate and execute.
• Excellent verbal, written and interpersonal communication skills.
• Confident, professional demeanor to establish trust and resolve issues.
• Listen to customer concerns and offer innovative solutions while balancing loss/fraud risk.
• Proficient computer skills.
• Self-driven with tact, patience and diplomacy when dealing with customers.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth and profitability.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to hit sales targets and service goals.
• Oversee staffing: recruiting, onboarding, evaluations, coaching and disciplinary actions per policy.
• Identify and escalate risks; foster a high-performing, engaging branch culture.
• Develop market intelligence and communicate strategic direction to grow market share.

Skills

Leadership

Sales & service

Communication

Problem solving

Computer skills

Customer empathy

Education

HS diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

QualificationsRequired Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.