Branch Manager

Nicolet National Bank; Centerville (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

PTO

Paid Holidays

Job summary

Nicolet National Bank in Minnesota is seeking a Branch Manager to drive new business and lead with a relationship-focused approach, reflecting Nicolet’s culture and community commitment. You will provide strategic leadership, oversee daily branch operations, and coach a high-performing team to deliver exceptional customer experiences while building strong consumer and business relationships.

The role emphasizes needs-based selling, regulatory compliance, and active involvement in community

Qualifications

• Associates degree in banking, finance, or related field.
• 3–5 years retail banking experience required; 5+ years retail banking with management experience preferred.
• Knowledge of banking operations, regulations and lending fundamentals.
• Leadership, coaching and communication skills.
• Needs-based selling and customer engagement.

Responsibilities

• Drive new business for the branch with a proactive, relationship-focused approach.
• Provide strategic leadership and oversee branch operations to ensure financial performance and customer experience.
• Engage personal and commercial customers with consultative conversations to understand financial goals.
• Lead sales initiatives and coach the branch team to meet growth targets.
• Oversee compliance, risk management, and daily branch operations.
• Represent Nicolet in community events and build local partnerships.
• Uphold policies and foster inclusion and non-discrimination.

Skills

Leadership

Coaching

Communication

Needs-based selling

Customer engagement

Education

Associates degree in banking, Finance or related field

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

As a Branch Manager, you are responsible for driving new business for Nicolet and your branch, leading with a proactive, relationshipfocused approach that reflects and reinforces Nicolet's culture, values, and commitment to our customers and communities.

This role provides strategic leadership and operational oversight to ensure strong financial performance, exceptional customer experience, and operational excellence. Additionally, you engage personal and commercial customers and prospects with deeper, consultative conversations to understand their financial goals, recommend sophisticated solutions, and provide comprehensive guidance across deposit, digital, and lending needs.

Pay Range: $60,000 - $75,000 / year

As a Branch Manager, you will:

Strategic Leadership & Business Growth

• Develop and execute a comprehensive branch business plan focused on growth, profitability, customer acquisition, and retention.
• Analyze market conditions to identify competitive trends and new business opportunities.
• Maintain visibility within the community and build referral networks.
• Drive achievement of branch performance targets.

Team Leadership & Talent Development

• Lead, coach, and develop a highperforming team aligned with Nicolet's culture and values.
• Oversee hiring, onboarding, training, and workforce planning.
• Conduct coaching, performance reviews, and recognition.

Customer Experience & Relationship Management

• Ensure delivery of highquality customer experience.
• Cultivate strong consumer and business relationships.
• Lead needsbased conversations.

Sales Leadership & Market Expansion

• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Coach and deliver needs-based sales process to proactively identify financial needs of current or prospective customers and recommend appropriate solutions.
• Partner with internal specialists.
• Lead sales meetings, branch huddles and performance coaching.

Sales, Referrals & Portfolio Development

• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
• Refer customers to internal specialists (mortgage, commercial banking, wealth) to ensure a comprehensive financial experience.
• Meet and exceed assigned individual and branchlevel sales, service, and referral goals.
• Open and service deposit and loan accounts.

Operations, Risk, & Compliance

• Ensure compliance with regulatory requirements.
• Maintain operational discipline and control processes.
• Identify and elevate operational or risk concerns.
• Oversee daily branch operations.
• Assess workflows and implement improvements.
• Ensure team proficiency in products and technology.

Community Leadership

• Represent Nicolet in community events.
• Maintain visibility within the community, building referral networks and community partnerships.

General

• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Supervisory Responsibilities

• Directly supervise Universal Bankers, Personal Bankers, and Assistant Branch Managers in accordance with Nicolet's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Associates degree in banking, Finance or related field.
• 3-5-years retail banking experience required, 5+ years retail banking with management experience preferred.
• Banking operations, regulations, lending fundamentals.
• Business acumen including budgeting and performance.
• Leadership, coaching, and communication skills.
• Needsbased selling and customer engagement.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled