Branch Manager

Rollins, Inc.; Aurora (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical, dental, vision insurance

401(k) with company match

Paid vacation

Job summary

Orkin is seeking a Branch Manager to lead a high‑performing Illinois branch, owning revenue growth, profitability, customer retention, and employee development. You will coach teams, drive performance, and deliver exceptional service while managing day‑to‑day operations in a trusted nationwide brand.

The role includes extensive training, field coaching, and the opportunity to advance within a national organization.

Qualifications

• Proven leadership experience in sales, operations, retail, or other performance-driven environments.
• Demonstrated success driving revenue growth and business performance.
• Experience coaching, developing, and leading teams to achieve ambitious goals.
• Strong understanding of business metrics, performance management, and customer retention strategies.
• Financial acumen with experience managing budgets, operational metrics, or P&L performance preferred.
• Ability to motivate teams, influence performance, and create accountability.
• Sales leadership or business development experience strongly preferred.
• Valid driver's license required.
• Willingness to relocate within the region following completion of the management training program.

Responsibilities

• As Branch Manager, lead a branch with accountability for revenue growth, profitability, customer retention, and employee engagement.
• Create and sustain a high-performance culture focused on sales growth, customer satisfaction, and operational execution.
• Drive sales performance by coaching activities, monitoring KPIs, and holding teams accountable for results.
• Develop and mentor sales, service, admin, and leadership team members to maximize performance and career growth.
• Recruit, hire, train, and retain top talent across multiple functions.
• Conduct regular field coaching, performance evaluations, and development planning.
• Analyze business metrics and implement strategies to improve productivity and profitability.
• Manage branch financial performance, including P&L accountability, budgeting, labor, and expenses.
• Foster strong customer relationships and ensure exceptional service delivery.
• Partner with team to identify growth opportunities within existing and new markets.

Skills

Leadership experience

Revenue growth

People development

Sales leadership

Customer retention strategies

Financial acumen

Motivate teams

Relocation willingness

Education

Bachelor's degree preferred; High School Diploma or equivalent required

Job description

Because of Leaders Like You.

Lead a Business. Grow a Team. Drive Results.

At Orkin, our Branch Managers don't just manage operations. They lead businesses. As a Branch Manager, you'll take ownership of branch performance, driving revenue growth, developing high-performing teams, and creating exceptional customer experiences. You'll lead a sales-focused culture while managing the day-to-day operations of a thriving business backed by one of the most trusted brands in the industry.

This is an opportunity for ambitious leaders who excel at coaching teams, driving performance, building customer relationships, and achieving financial results. As the leader of your branch, you'll have responsibility for sales growth, profitability, customer retention, employee development, and operational excellence.

With more than 125 years of industry leadership, Orkin provides the training, support, and resources needed to help you succeed. Whether your experience comes from sales leadership, operations management, retail, logistics, hospitality, business services, or another performance-driven environment, we'll help you build a rewarding career with unlimited growth potential.

Responsibilities

As a Branch Manager, you’ll be a leader in a high-performance culture. Extensive training will prepare you to apply business acumen to revenue growth through achieving the highest customer satisfaction.

Equally important is cultivating an employee culture that motivates performance, supports personal growth and inspires exceptional service. In addition to playing a key role in business success and professional development, Branch Managers also contribute to community service that improves the places where we live and work.

You will

• Lead a branch business with accountability for revenue growth, profitability, customer retention, and employee engagement
• Create and sustain a high-performance culture focused on sales growth, customer satisfaction, and operational execution
• Drive sales performance by coaching sales activities, monitoring key performance indicators, and holding teams accountable for results
• Develop and mentor sales, service, administrative, and leadership team members to maximize performance and career growth
• Recruit, hire, train, and retain top talent across multiple functions
• Conduct regular field coaching, performance evaluations, and development planning
• Analyze business performance metrics and implement strategies to improve productivity, profitability, and customer retention
• Manage branch financial performance, including P&L accountability, budgeting, labor management, and expense control
• Foster strong customer relationships and ensure exceptional service delivery
• Partner with your team to identify growth opportunities within existing and new customer markets
• Build brand awareness and business opportunities within the local community
• Assume full leadership of a branch operation upon successful completion of training

What Success Looks Like

• Build and lead winning teams
• Drive consistent year-over-year revenue growth
• Create a culture of accountability and recognition
• Coach employees to achieve personal and professional success
• Deliver strong customer retention and satisfaction results
• Manage business performance through data-driven decision-making
• Consistently exceed branch financial and operational goals

What We're Looking For

We're seeking leaders who combine strong business acumen with a passion for developing people and driving results.

Preferred qualifications include

• Proven leadership experience in sales, operations, retail, service, logistics, hospitality, or other performance-driven environments
• Demonstrated success driving revenue growth and business performance
• Experience coaching, developing, and leading teams to achieve ambitious goals
• Strong understanding of business metrics, performance management, and customer retention strategies
• Financial acumen with experience managing budgets, operational metrics, or P&L performance preferred
• Ability to motivate teams, influence performance, and create accountability
• Sales leadership or business development experience strongly preferred
• Bachelor's degree preferred; High School Diploma or equivalent required
• Valid driver's license required
• Ability to obtain required pesticide licensing/certification (Company Paid)
• Willingness to relocate within the region following completion of the management training program

Who Thrives in This Role

• General Management
• Sales Management
• Retail Leadership
• District or Area Management
• Operations Management
• Service Industry Leadership
• Logistics and Transportation Leadership
• Hospitality Management
• Business Development
• Military Leadership

Why Orkin?

When you join Orkin, you're joining an industry leader known for trust, innovation, and customer service.

You’ll enjoy:

• Starting salary of $80,000 to $85,000 during the management training period
• Upon successful completion of training and assignment to a branch, you’ll become eligible for a compensation increase and participation in the Branch Manager incentive program
• Opportunity to earn performance-based bonuses tied to key business metrics
• Company vehicle and gas card
• Company-provided iPhone and iPad
• Comprehensive medical, dental, vision, life, and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Paid vacation, holidays, and sick time
• Tuition reimbursement and dependent scholarship opportunities
• Industry-leading training and leadership development
• Career advancement opportunities with a national organization
• Volunteer opportunities and community engagement programs

Why Leaders Choose Orkin

• Lead a multimillion-dollar business with real impact on growth and profitability
• Develop your career with a trusted, nationally recognized brand
• Join a recession-resistant industry with long-term stability
• Receive world-class leadership training and career development
• Build high-performing teams and create lasting customer relationships
• Make a difference in your community while building a rewarding career

Work Environment & Physical Requirements

• Safely use ladders within manufacturer weight limits
• Occasionally lift and carry up to 50 pounds
• Access crawl spaces, attics, rooftops, and other confined areas as needed
• Work in various weather conditions
• Wear required personal protective equipment, including OSHA-compliant respirators when necessary
• Perform essential job duties with or without reasonable accommodation

Orkin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including Protected Veterans and Individuals with Disabilities.