Branch Manager

PNC Financial Services Group, Inc.; Albuquerque (NM); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental options

401(k) with PNC match

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Albuquerque seeks a Branch Manager to oversee branch performance and enhance customer experiences. The ideal candidate will manage a high-performing team and drive revenue through strong client interactions.

This role requires 5+ years of related experience, including supervisory responsibilities. PNC provides a supportive culture for employee development and encourages diversity.

Qualifications

• 5+ years of related experience required.
• At least 2 years of supervisory experience.
• In lieu of a degree, relevant experience may be considered.

Responsibilities

• Manage all aspects of branch performance.
• Drive revenue and customer loyalty.
• Create a differentiated customer experience.
• Build a high performing team.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented Competencies

Delegation

Digital Awareness

Effective Communications

Managing Multiple Priorities

Sales Management

Education

No Degree

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Branch Manager within PNC's Cottonwood Branch, you will be based in Albuquerque, NM.

Bilingual Spanish - Preferred

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Manages priorities through planning and execution to drive all aspects of branch performance.

Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.

Creates a differentiated customer experience, making banking easy in an omni channel environment.

Leads and influences the agenda of a broad range of eco-system partners.

Accountable for risk management and compliance in a complex business environment.

Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.

Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.

Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.

Drives business banking results primarily through business development and community involvement activities.

Coaches to consultative selling to drive results and enable customer financial well-being.

Has foundational understanding of balance sheet and income statement.

Leads, coaches and ensures the delivery of a differentiated client experience.

Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.

Leads effective problem resolution, making banking easy for customers.

Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Drives the employee experience.

Responsible for acquiring and retaining talent through effective onboarding, coaching and development.

Makes talent development a priority for all branch team members.

Ensures employees achieve performance and activity expectations through effective and ongoing performance management.

Models PNC values by cultivating and supporting an inclusive workplace.

Manages operational, human capital, reputational and business risk.

Exercises leadership, authority and sound decision making to mitigate sales practice risk.

Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values - Role models our values with transparency and courage.

Enable Change - Takes action to drive change and innovation that will transform our business.

Achieve Results - Takes personal ownership to deliver results.

Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Preferred Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented Competencies Branch Banking Services
• Delegation
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.

Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Check out the top reasons to join PNC.

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The benefits and programs highlighted below are just a sampling of what PNC offers its employees.

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