Branch Growth Leader — Loans & Service

Heights Finance Corporation; Hammond (LA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(k) match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Emergency Relief Fund

Attain4All

Job summary

Heights Finance Corporation in Hammond, LA is seeking an Assistant Branch Manager to support the Branch Manager in delivering exceptional service and driving growth. You will guide loan processes, manage daily operations, and mentor staff while ensuring compliance and customer satisfaction.

The role offers full-time hours, a Monday–Friday schedule with some peaks, a competitive hourly wage between $17.25 and $24.25, and benefits from day one including PTO, health, dental, and a 401(k) plan with

Qualifications

• Community impact and customer-focused mindset are essential.
• Proven leadership and ability to influence teams.
• Commitment to career development and learning.
• Experience guiding clients through processes with empathy.
• Supportive team player with collaborative mindset.
• High School diploma or equivalent; further education is a plus.
• 1–2 years in consumer finance, lending, or banking preferred.

Responsibilities

• Foster Branch Growth: Implement marketing strategies, nurture business relationships, and support daily operations to achieve goals.
• Guide Loan Processes: Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service.
• Support Delinquency Management: Address delinquent accounts with care, working to find solutions that benefit both the branch and customers.
• Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
• Inspire the Team: Provide coaching, training, and ongoing support to help the team reach their full potential.
• Continue to Evolve: Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.

Skills

Community Impact

Leadership

Career Development

Customer Guidance

Team Support

Education Background

Industry Experience

Education

HS Diploma or equivalent; associate or bachelor’s degree a plus

Job description

Heights Finance Corporation in Hammond, LA is seeking an Assistant Branch Manager to support the Branch Manager in delivering exceptional service and driving growth. You will guide loan processes, manage daily operations, and mentor staff while ensuring compliance and customer satisfaction.

The role offers full-time hours, a Monday–Friday schedule with some peaks, a competitive hourly wage between $17.25 and $24.25, and benefits from day one including PTO, health, dental, and a 401(k) plan with