Branch General Manager

Lowe's Companies, Inc.; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Career growth

Culture of belonging

401k matching

Bonus potential

Health benefits

Job summary

Lowe’s Companies, Inc. in Durham, NC seeks a Branch General Manager (BGM) to lead warehouse, driver, and branch teams, hire and develop talent, and drive daily operations to deliver outstanding customer service.

You will build cross-functional partnerships, analyze data to set branch strategy, manage P&L, and align with Lowe’s mission. A dynamic leader with strong coaching skills and experience in retail operations is preferred.

Qualifications

• 5 years of experience leading associates in warehouse, distribution center or large retail environments
• Minimum of 3 years of experience managing P&L
• Experience building and maintaining cross-functional relationships in a matrixed environment
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System

Responsibilities

• Influences overall business results by building and maintaining cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales and Support Teams
• Actively identifies barriers to performance and uses available cross-functional resources to help diagnose issues and remove barriers
• Leverages financial reports and business data to support decisions that positively impact key branch metrics
• Creates a climate that supports training and development by identifying employees' training needs, supporting enterprise-wide and branch-level training initiatives, removing obstacles, and providing access to developmental resources
• Promotes continuous improvement by seeking feedback and addressing opportunities on own leadership and performance

Skills

Leadership

P&L management

Cross-functional collaboration

Coaching & training

Tools

Microsoft Office

Warehouse Management System

Job description

Your Impact at Lowe’s

As the Branch General Manager (BGM), you will be a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage managing the daily operations of the Branch.

Your Impact at Lowe’s

As the Branch General Manager (BGM), you will be a key member of the leadership team, coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage managing the daily operations of the Branch.

This role includes building and supporting a branch culture, in partnership with key stakeholders, that is aligned to the Lowe’s mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of branch talent needs, recruiting, and developing talent. The Branch General Manager drives the execution of operations strategies, analyzing relevant data to inform branch specific strategies, supporting customer service, proactively addressing branch needs, and acting as the Lowe’s brand ambassador for the community.

How We Support You

As an industry leader, we invest in the people and technology needed to grow and win as a team.

• Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future.
• Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other.
• Financial Future: We invest in you – own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
• Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe’s

In this role, the BGM is responsible for hiring, training, coaching, motivating, and driving engagement of warehouse, driver, and branch associates.

In addition, the BGM partners with sales teams in the field and the support team members to achieve business goals. The BGM manages the flow of products both in and out to provide the highest level of customer service. The BGM also works closely with cross-functional partners in HR, Asset Protection, and Sales to execute the Lowe’s Pro Supply business strategy within his/her Branch.

Key Responsibilities

• Influences overall business results by building and maintaining cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales and Support Teams
• Actively identifies barriers to performance and uses available cross-functional resources to help diagnose issues and remove barriers
• Leverages financial reports and business data to support decisions that positively impact key branch metrics
• Creates a climate that supports training and development by identifying employees' training needs, supporting enterprise-wide and branch-level training initiatives, removing obstacles, and providing access to developmental resources
• Promotes continuous improvement by seeking feedback and addressing opportunities on own leadership and performance

Minimum Qualifications

• 5 years of experience in leading Associates in warehouse, distribution center or large retail environments
• Minimum of 3 years of experience managing P&L
• Experience building and maintaining cross-functional relationships in a matrixed environment
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System

Preferred Qualifications

• Experience in recruiting, developing and retaining effective teams.
• Experience in managing resources, time and budgets
• Experience in working cross functionally, identifying, and resolving significant process improvement opportunities.
• Experience taking a lead role in a corporate-led initiative or leadership experience in another Lowes Supply Chain network facility.
• Bi-lingual skills, if applicable to the facility

Schedule Requirements

• Available to work a set schedule that may be changed by management based on the facility's needs.
• May be asked to work mornings, afternoons, nights, and/or weekends based on the facility's needs.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.