Branch Director, Home Health

humana; Grand Rapids (MI); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Job summary

CenterWell Home Health in Grand Rapids, MI seeks a Branch Director to oversee daily branch operations, ensuring patient care quality and regulatory compliance while driving growth and budget attainment. You will supervise staff and coordinate with senior leaders to sustain high standards of home health services.

Ideal candidates bring RN licensure, 2+ years in healthcare operations management, and strong leadership with a focus on quality improvement and fiscal oversight in a home health setting.

Qualifications

• Current and unrestricted RN licensure in the state of practice.
• Home health experience required.
• OASIS experience preferred.
• Minimum of 2 years in healthcare operations management.
• Outstanding leadership and team development skills.
• Experience with quality improvement monitoring and reporting.
• Knowledge of regulatory and accreditation standards.
• Fiscal management experience.
• Excellent verbal and written communication.
• EMR proficiency; Homecare Homebase (HCHB) a plus.
• Proficient with MS Word and Excel.
• Valid state driver's license and reliable transportation.

Responsibilities

• Develops, plans, implements and organizes operations for the Branch.
• Supervise care delivery and support Clinical Managers.
• Collaborate with Area Director/AVP to set revenue and budget goals.
• Provide leadership to promote quality home health services.
• Maintain efficient, safe office operations and regulatory compliance.
• Lead quality improvement and review patient satisfaction data.
• Coordinate with Sales Directors to meet admissions goals and support growth.

Skills

RN licensure

Home Health

OASIS

Operations mgmt

Leadership

Quality improvement

Regulatory knowledge

Fiscal management

Communication

EMR (HCHB)

MS Word/Excel

Driver's license

Job description

Become a part of our caring community

The Branch Director is accountable for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. Direct responsibility of ensuring the branch meets applicable Federal, State, and local laws regarding the certification and licensure process at all times. Responsible for long-range planning, fiscal viability, and quality of care provided by the branch. Recruits, interviews, and hires staff and monitors quality care and organizational performance. Assist other disciplines in coordinating activities when necessary, assuming responsibility for continuity, appropriateness, and quality of services delivered.

Essential Functions

• Develops, plans, implements, analyzes and organizes operations for the Branch.
• Responsible for the delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).
• Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch's revenue and budget goals.
• Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.
• Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.
• Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources.
• Communicate with the Area Director of Operations or the AVP of Operations for direction, problem-solving, and implementation of programs and protocols.
• Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals. Participates in sales and marketing initiatives.

Required Experience/Skills

• Current and unrestricted Registered Nurse licensure (in the state of practice), preferred
• Home Health experience
• OASIS experience
• Minimum of 2 years of healthcare operations management experience, preferably within Home Health or Hospice.
• Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• Experienced with quality improvement monitoring and reporting tools and methods.
• Knowledge of business management, governmental regulations, and accreditation standards.
• Fiscal management experience.
• Excellent verbal and written communication skills.
• EMR proficiency, prior Homecare Homebase (HCHB) experience is a plus.
• Must be proficient with Microsoft Word and Excel.
• Must possess a valid state driver's license, reliable transportation, and automobile liability insurance.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$93,000 - $128,000 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that p