BRANCH COORDINATOR - Telework

Byram Healthcare Centers Inc; United States; Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Job summary

Accendra Health is hiring Branch Coordinators to deliver outstanding customer service by phone and in person. You will work closely with patients, providers, and the branch team to ensure orders are received, processed promptly, and accurately, supporting Accendra’s mission to improve care at home.

You will verify insurance, obtain authorizations, bill health plans, collect payments, and help patients maximize benefits while keeping the workflow efficient and compliant.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information and resolve issues.
• Create and manage orders, review systems, confirm delivery appointments, verify insurance, and obtain authorization.
• Work with sales team, referrals and patients to gather documentation to meet insurance guidelines.
• Review patient accounts and bill health insurance plans.
• Collect credit card payments and reconcile daily receivables.
• Perform outbound patient and referral satisfaction calls.
• May download data from recording devices and perform functional tests on equipment.
• May perform other duties as required.

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

The anticipated salary range for this position is $ 24.50 - $26.20 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• - Act as first point of contact to patients arriving in person.
• - Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and elevate queries or concerns when necessary.
• - Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• - Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
• - Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• - Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• - Perform outbound customer satisfaction calls to patients and referrals.
• - May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• - May perform functional tests on certain respiratory equipment.
• - Performs other duties as required

WORK ENVIRONMENT

• - Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#AccendraHealth

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• - Medical, dental, and vision care coverage
• - Paid time off plan
• - 401(k) Plan
• - Flexible Spending Accounts
• - Basic life insurance
• - Short-and long-term disability coverage
• - Accident insurance
• - Teammate Assistance Program
• - Paid parental leave
• - Domestic partner benefits
• - Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#ApriaHealthcare

#AccendraHealth