BRANCH COORDINATOR - Telework

Apria-Healthcare; Phoenix (AZ); Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Job summary

Apria Healthcare is seeking a Branch Coordinator to deliver exceptional customer service to patients and caregivers by phone and in person. You will verify insurance, obtain authorizations, process orders, and assist the sales and branch team to ensure accurate billing and timely deliveries.

The role involves handling payments, coordinating with providers, and maintaining documentation across multiple systems. A stable, compliant environment is offered with comprehensive employee benefits.

Qualifications

• Customer service experience, especially in healthcare or insurance settings.
• Ability to handle inbound/outbound calls and communicate clearly.

Responsibilities

• Serve as first contact for patients arriving in person.
• Answer inbound calls and provide information to patients and caregivers.
• Process new orders and verify insurance and authorization requirements.
• Collect payments and reconcile receivables.
• Assist with documentation for billing health insurance plans.
• Support branch team to ensure timely, accurate order processing.

Skills

Customer service

Phone handling

Data entry

Insurance verification

Payment processing

Tools

Multiline phone system

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated salary range for this position is $24.50 - $26.20 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.ABOUT THE COMPANYApria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.JOB SUMMARYOur Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.ESSENTIAL DUTIES AND RESPONSIBILITIESAct as first point of contact to patients arriving in person.Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.Perform outbound customer satisfaction calls to patients and referrals.May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.May perform functional tests on certain respiratory equipment.Performs other duties as requiredWORK ENVIRONMENTWork is performed in an office setting with exposure to moderate noise and indoor florescent lighting.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#AccendraHealthTeammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#ApriaHealthcare#AccendraHealth