Branch Coordinator - Floorcovering

The Sherwin-Williams Company; Chesapeake (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

The Sherwin-Williams Company is seeking a part-time Store Associate at Store #5191 in Chesapeake, VA to assist wholesale customers with floorcovering needs and product questions.

This role emphasizes delivering excellent service, processing orders, coordinating installations, and maintaining product quality and store presentation. The position starts at $16.00 per hour and requires lifting up to 70 lbs and availability for scheduled hours.

Qualifications

• Must be at least eighteen (18) years of age.
• Legally authorized to work without sponsorship for employment now or in the future.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work all scheduled hours with or without reasonable accommodation.
• Internal Sherwin-Williams: at least a "meets expectations" rating on recent appraisal.
• Internal Sherwin-Williams: completed HR Cloud eLearning courses for current position.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products.
• Build productive trust relationships with wholesale customers.
• Refer potential wholesale leads to sales reps and store staff.
• Process orders and coordinate installations with installers and customers.
• Check installers' orders for accuracy before material leaves the store.
• Process sales transactions per policies and procedures.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files.
• Pull appropriate products from the sales floor or warehouse.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Spanish language

Education

High School diploma or GED

Tools

Driver's License

Job description

This position works closely with wholesale customers to determine their floorcovering needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch floorcovering coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and branch.

The individual selected for this role will be expected to work at Store #5191, located at: 3419 Business Center Dr, Ste A, Chesapeake, VA 23323-2640.

This is a part-time role with pay starting at $16.00 per hour.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to the sales reps and store staff
• Process orders, schedule/coordinate installations with installers and customers
• Check installers' orders for accuracy before material leaves store
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have a valid, unrestricted Driver's License
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling floorcovering and/or floorcovering products
• Have prior work experience operating floorcovering cutting equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish