Branch Coordinator

CenterWell; Overland Park (KS); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Benefits package including medical,den

Paid time off & holidays

Job summary

Humana, Inc. operates CenterWell Home Health, which specializes in home health services across our care teams.

The Medical Records Clerk 2 assembles and maintains patient health information, handling administrative tasks and billing-related workflows in a HIPAA-conscious environment. The role emphasizes organized records management, accurate data entry, customer service to referral sources, patients, and families, and collaboration with the administrative team to ensure timely processing of

Qualifications

• High school diploma or equivalent; proficient typing and clerical skills.
• Minimum 2 years of experience in the health care industry.
• At least 1 year of experience in home health.

Responsibilities

• Prepare patient assessment packets including admission and post-hospital packets.
• Process signed and unsigned orders and 485s.
• Manage incoming calls and route to appropriate staff.
• Process mail and manage office supplies and medical supplies.
• Assist with billing tasks and End of Period claim workflow.
• Adhere to HIPAA and privacy programs.

Skills

Customer service

Organization

Attention to detail

Written and verbal communication

Computers

Education

High school diploma

Tools

Typing

Clerical software

Job description

Become a part of our caring community

The Medical Records Clerk 2 assembles and maintains patients' health information in medical records and charts. The Medical Records Clerk 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Essential Functions:

Administrative

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.

• Process signed and unsigned orders and 485s.

• Follow up the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.

• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.

• Copy documentation and assist with ADR preparation.

• Update HCHB and computer programs as appropriate.

• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied by releasing claims timely.

• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.

• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.

• Managing all incoming telephone calls in a professional manner including:

• Screen and route calls to the appropriate agency staff

• Maintenance and administration of the phone system including:

• Adding / revising voice mail boxes

• Managing accurate employee phone roster

• Process incoming and outgoing mail.

• Manage and order office supplies (including agency specific forms) as needed.

• Manage, order, and distribute medical supplies as needed.

• Assist BD with EOE billing tasks.

• Manage and process all accounts payable including routing to appropriate corporate department as needed.

• May be assigned additional duties and responsibilities as needed.

Use your skills to make an impact

Knowledge/Skills/Abilities:

• Must understand the issues related to the delivery of home health and hospice services and be able to solve problems effectively.

• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.

• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.

• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.

• The ability to communicate with a diverse number of individuals is required.

Qualifications:

• Must have a high school diploma or equivalent typing, clerical skills, and be competent with computers.

• Must possess a minimum of 2 years of experience in the health care industry

• Must possess one year of experience in home health.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources