Branch Coordinator

Rexel1; Oklahoma City (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

401K with Employer Match

Paid vacation and sick time

Job summary

Rexel USA in Oklahoma City seeks a Branch Coordinator to support back-office operations, handle payments, returns, and credits, and assist with billing and inventory. You will help maintain branch expenses, supplies, and safety standards while ensuring top customer service.

The role may fill in for other branch and warehouse duties and requires strong communication, organization, and teamwork in a fast-paced environment.

Qualifications

• 2+ years of customer service, sales, or electrical distribution experience preferred.
• High School or GED is required.

Responsibilities

• Provide support to the Branch Manager by performing daily tasks related to back-office operations.
• Ensure a positive customer experience that meets or exceeds expectations and quality standards.
• Process customer payments and resolve discrepancies, invoices, credits, and disputes.
• May be involved in direct or project billing and handling returns/credits.
• Ensure compliance with company policies, including facilities maintenance, safety, and fleet maintenance.
• Assist with branch expenses and ordering office supplies for events.
• Prepare for annual inventory, cycle counts, and bin location maintenance.
• Deliver bank deposits and manage the branch cash box.
• May manage vendor orders/returns and resolve invoice discrepancies.
• Participate in special projects and reports as requested by the Branch Manager.

Skills

Customer service

Communication

Team player

Time management

Microsoft Office

Attention to detail

Problem solving

Education

High School or GED

Tools

Excel

Outlook

Word

Job description

We are looking for a Branch Coordinator to join our Rexel USA team in Oklahoma City, Ok!

Summary

The Branch Coordinator is responsible for supporting the branch in all back-office functions to include stock and direct PVR's, processing vendor returns, customer credits, as well as other operational functions. May fill in for other branch and warehouse roles.

What You'll Do

• Provide support to the Branch Manager by performing daily tasks related to back-office operations
• Ensure a positive customer experience that meets or exceeds expectations and is consistent with the company's quality standards
• Process customer payments and resolve discrepancies, invoices, credit rebills, and Getpaid disputes
• May be involved in direct or project billing POV. May be responsible for large customer portal billing and customer returns/credits and adjustments
• Ensure compliance with company policies and procedures including but not limited to compliance in facilities maintenance, safety and ensures maintenance of branch fleet
• Assist with branch expenses. Responsible for ordering and monitoring office and janitorial supplies and other items needed for special customer events
• Ensure that expenses are coded properly and submitted for payment in a timely manner
• Assist with preparing for annual physical inventory, bin location maintenance and cycle counts, as needed
• Prepare and deliver bank deposits to the proper institutions and is responsible for the branch cash box
• May be responsible for manufacturer order entry and returns to vendors/manufacturers and resolves discrepancies for supplier invoices
• Work on special projects, analysis, or reports as requested by the Branch Manager
• May be required to perform other job functions within a branch when required including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment
• Other duties as assigned

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 2+ years of customer service, sales, or electrical distribution experience preferred
• High School or GED - Required

Knowledge, Skills & Abilities

• Strong communicate skills; ability to communicate on all levels within internal and external groups
• Strong written and verbal communication skills
• Good team player
• Strong organizational skills
• Ability to work efficiently and meet tight deadlines
• Ability to perform various tasks on computers, including the use of Excel, Outlook, and Word is required
• Great attitude

Physical Demands

• Sit: Must be able to remain in a stationary position - Constantly - at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands

• Up to 10 pounds - Constantly - at least 51%
• Up to 25 pounds - Occasionally - up to 20%
• Up to 50 pounds - Occasionally - up to 20%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
• Handles or works with potentially dangerous equipment - Occasionally - up to 20%
• Travels to offsite locations - Occasionally - up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid