Branch Coordinator

The Sherwin-Williams Company; Moonachie (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Moonachie, NJ is seeking a store associate to help customers, process sales, and maintain product displays. This full-time role requires strong customer service, basic Spanish is a plus, and a willingness to work evenings and weekends.

Responsibilities include assisting customers in person and by phone, tinting and mixing products as needed, stocking shelves, handling deliveries, and supporting inventory controls to drive sales and customer satisfaction in Store

Qualifications

• Must be at least 18 years old.
• Authorized to work in the U.S. without sponsorship.
• Ability to lift up to 50 lbs frequently.
• Able to work evenings and weekends.

Responsibilities

• Provide excellent sales service to customers.
• Assist in person and by phone, determine needs.
• Build trust with wholesale customers.
• Process sales transactions per policies.
• Maintain in-stock and presentable areas.
• Tint and mix products to customer specs.
• Stock shelves, prepare displays, load/unload deliveries.
• Adhere to inventory controls and suggest improvements.

Skills

Customer service

Spanish (bilingual)

Sales experience

Team collaboration

Education

High School diploma or GED

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #704313, located at: 185 Moonachie Rd, Moonachie, NJ 07074

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have a valid, unrestricted Driver's License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish