Branch Coordinator

Mainscape; Honolulu (HI); On-site; USD 55,000 - 80,000; Full time

Job summary

Mainscape is seeking a Branch Coordinator in Honolulu, HI to manage customer accounts and oversee various administrative functions. This role involves communication with customers, managing requests, and coordinating with departments for job completion.

The ideal candidate has a strong customer service background and must demonstrate excellent communication and organizational skills. Responsibilities also include ensuring compliance with company policies and safety guidelines.

Qualifications

• Twelve months of previous customer service experience in landscape or similar industry preferred.
• Ability to complete all required paperwork accurately and consistently.
• Demonstrated strong initiative and ability to work with limited supervision.

Responsibilities

• Manage customer accounts and administration of office operations.
• Communicate and coordinate work with relevant departments.
• Acknowledge and enter customer requests, create and activate contracts.

Skills

Administrative organizational skills

Strong communication skills

Problem solving and critical thinking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Job Location: Honolulu, HI 96818

Salary Range: $55,000.00 - $80,000.00 Salary/year

Job Definition

To perform a wide variety of administrative functions related to managing customer accounts and administration of office operations. This includes communication with customers, acknowledging and entering customer requests, creating and activating contracts, and various HR functions. The Branch Coordinator is also responsible for communication and coordination of work with all relevant departments to ensure job completion and customer satisfaction.

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES

The essential duties and responsibilities are listed below. Other duties may be assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility and duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Requirements

Employee must be at least 18 years of age

Experience

Twelve (12) months of previous customer service experience in landscape or similar industry, preferred but not required.

Ability to

• Accurately and consistently complete all required paperwork
• Demonstrate strong initiative with ability to work with limited supervision
• Demonstrate administrative organizational skills
• Prioritize and multi-task in a fast-paced environment
• Adhere to company policies, standards and safety guidelines.
• Work with other employees as a team.
• Demonstrate strong communication skills to interact with customers as necessary

Knowledge of

• All areas of office administration such as copying, faxing, emailing, filing, etc.
• Regulations specific to your region
• Proficient with computer software programs including Word, Excel and Outlook
• General industry safety guidelines.
• Mainscape Standards of Excellence

Language Skills

• Effective oral and written communication skills
• Strong reading comprehension
• Excellent problem solving and critical thinking skills

Evaluation

Before an employee can advance, they must have their Supervisor provide written verification of having completed the following:

• Employee may not have missed any days of work, unexcused by supervisor, within the previous 6 months.
• Employee has arrived before or at the time set by their Supervisor every day within previous 6 months.
• Employee has arrived to work in clothes fitting the Mainscape dress code policy every day within the previous 6 months.
• Employee must have completed training for all applicable service categories (See Account Manager)
• Employee has demonstrated the ability to perform all essential job responsibilities and duties listed above.
• Employee must have the recommendation of their Supervisor to advance to the new position.