Branch Coordinator

humana; El Paso (TX); Vor Ort; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for medical records and billing, coordinate daily communications, and manage supplies and mail. The role includes processing accounts payable and ensuring timely claim releases while maintaining HIPAA compliance.

The position requires strong organizational skills and excellent communication with patients, families, and staff to ensure smooth operations in a home health setting.

Qualifikationen

• Experience in home health records and billing is preferred.
• Knowledge of Medicare guidelines governing home health and hospice agencies.
• Strong communication and organizational skills are required.

Aufgaben

• Provide clerical support for branch medical records and billing.
• Coordinate telephone and staff communications; manage office supplies and mail.
• Process accounts payable and coordinate with the administrative team to release claims timely.
• Ensure documents are date-stamped and scanned into client charts within 24 hours.
• Assist with End of Period claim workflow and HIPAA/compliance tasks.
• Maintain and update HCHB and related computer systems.

Kenntnisse

Phone system management

Documentation

HIPAA compliance

Customer service

Interpersonal communication

Tools

HCHB

Microsoft Office

Jobbeschreibung

Become a part of our caring community

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned.

Prepare patient assessment packets, including admission, recertification, and post hospital packets.

Process signed and unsigned orders and 485s.

Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on the action screen.

Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.

Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.

Copy documentation and assist with ADR preparation.

Update HCHB and computer programs as appropriate.

Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.

Adhere to and participate in Agency's mandatory HIPAA / Privacy Program and Employee Compliance Program.

Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.

• Managing all incoming telephone calls in a professional manner including:
  • Screen and route calls to the appropriate agency staff
  • Maintenance and administration of the phone system including:
    • Adding / revising voice mail boxes
    • Managing accurate employee phone roster
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Use your skills to make an impact

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual or