Branch Coordinator

BTC Bank; Bethany (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

BTC Bank is seeking a Branch Coordinator in Bethany, MO to manage retail operations and guide branch staff. You will focus on delivering exceptional customer service, overseeing cash handling, and driving sales referrals consistent with bank policies.

The role reports to the Retail Banking Officer and requires strong communication skills, a customer-centric mindset, and leadership ability. Typical hours are Mon–Fri 8am–5pm, with one Saturday every five weeks.

Qualifications

• Bachelor's degree in economics or finance preferred, or equivalent work experience.
• Three to five years cash handling experience preferred.
• Excellent verbal and written communication skills; able to communicate with customers.
• Excellent computer proficiency (MS Office, Excel, and Outlook).
• Ability to work under pressure and meet deadlines while delivering customer service.
• Ability to work independently and complete assignments within instructions.

Responsibilities

• Manage overall retail branch operations and customer services.
• Provide oversight and direction to branch employees per policies and procedures.
• Coach, mentor, and develop staff including onboarding and career development.
• Delegate tasks and hold staff accountable with feedback.
• Oversee training, performance reviews, and salary-related actions.
• Maintain customer relations and ensure accurate cash handling and security.
• Assist with routine account-related requests and transactions.
• Support timely processing of deposits, transfers, and checks.

Skills

Customer service

Cash handling

Verbal and written communication

Work under pressure

Independent worker

Education

Bachelor's degree in economics/finance

Equivalent work experience

Tools

MS Office

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Coordinator

Full Time - 40 Management Bethany, MO, US 1 Attachments

12 days ago Requisition ID: 1391

About BTC Bank

BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.

Work Location: This position will be based in the Bethany, MO location.

Hours: M-F 8am-5pm, every 5th Saturday.

Reports To: Retail Banking Officer

Job Purpose: Manages overall retail operations to ensure efficient and satisfactory implementation of customer services keeping with financial institution policies and procedures, as well as manage and direct retail personnel.

Duties and Responsibilities:

• Multi-faceted responsibilities range from cash handling and basic transactions to product and service sales, and referrals to other lines of business. Primary skills include key product knowledge, relationship building, customer service and referrals.
• Provide oversight and direction to retail branch employees in accordance with the organization's policies and procedures.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Has responsibility for training of department personnel; reviewing and evaluating performance; and recommending salary adjustments, promotions, discharges and other personnel-related actions.
• Develop and maintain customer relations, provide exceptional customer service, maintain bank's cash with accuracy and security.
• Assist personnel in helping customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Assist personnel in verifying information on ATM/debit card applications to the information in customer database.
• Distribute to customers and properly log all "hold statements" and check orders held by the bank.
• Process lockbox payments, including deposit preparation and daily report transmission.
• Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in economics or finance preferred, or equivalent work experience with be considered.
• Three to five years cash handling experience preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

To learn more about BTC Bank visit www.btcbank.bank!

EOE/Veterans/Disabled

Attachments (1)

BTC Employment Application and Self Identification.pdf