Branch Business Banking Support Specialist

Golden 1 Credit Union; Goleta (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Golden 1 Credit Union is seeking a Branch Business Member Support Specialist at the Santa Barbara/Santa Barbara County area. This non-exempt role reports to the Branch Manager and focuses on serving business members with deposits, lending, and digital banking needs.

You will handle inquiries, process loans, and coordinate with internal teams to provide tailored financial solutions while maintaining compliance and high service standards.

Qualifications

• Bachelor’s degree or equivalent in banking or related field.
• 2+ years of prior experience in a banker role or customer relationship role.
• 1+ years as a Member Service Specialist II, teller, or business banking role preferred.

Responsibilities

• Serve as the main resource for business members: inquiries, account servicing, loan processing, and escalations.
• Assist business members with online banking, ACH setups, credit solutions, and digital services.
• Outreach to new business members to grow engagement and deepen relationships.
• Process commercial loan servicing requests, including payments, amortizations, and payoffs.
• Collaborate with lending, treasury management, and account servicing teams to provide solutions.

Skills

Relationship building

Education

Bachelor’s Degree or equivalent in banking

Job description

Golden 1 Credit Union is seeking a Branch Business Member Support Specialist at the Santa Barbara/Santa Barbara County area. This non-exempt role reports to the Branch Manager and focuses on serving business members with deposits, lending, and digital banking needs.

You will handle inquiries, process loans, and coordinate with internal teams to provide tailored financial solutions while maintaining compliance and high service standards.