Branch Banking - Client Consultant II

Flagstar Bank; Solon (OH); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

Flagstar Bank in Solon, OH seeks a Branch Banking Client Consultant II to deliver best-in-class service, resolve concerns, and present banking and lending options that meet clients' financial goals. You will expand client relationships and coordinate with Mortgage and Business Banking partners to ensure access to experts who help clients achieve financial goals.

You will handle deposits, loans, and basic investments, participate in more complex conversations with clients, and ensure compliance

Qualifications

• Education level required: High School / GED or foreign equivalent.
• Minimum 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and platform procedures.
• Preferred: experience in financial services industry.
• Preferred: experience with using and demonstrating digital self-service technologies.

Responsibilities

• Sales Performance: support growth targets in deposits, loans, and non-interest income and generate client referrals to the right team members.
• Client Experience: provide positive client experiences by addressing questions and resolving issues promptly; meet activity goals.
• Risk Management: execute transactions accurately, compliantly, and maintain regulatory standards.
• ADDITIONAL ACCOUNTABILITIES: handle moderately complex projects and adhere to compliance trainings.

Skills

Customer service

Sales experience

Mentoring others

Product and platform procedures

Client relationship building

Education

High School / GED

Job description

Position Title

Branch Banking - Client Consultant II

Location

Solon, OH 44139

Job Summary

Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

Job Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.


• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.


• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.


• ADDITIONAL ACCOUNTABILITIES: Performs more moderately complex special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.


• Minimum experience required: 4 – 5 years customer service and sales experience.


• Ability to train and mentor others, including products and platform procedures.

Preferred Qualifications

• Experience in financial services industry preferred.


• Experience with using and demonstrating digital products and self-service technologies.

Job Competencies

• Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with minimum of planning. Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.


• Business Acumen - Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.


• Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well.


• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Is a good listener and early knower, gathering informal and incomplete information in time to do something about it.


• Priority Management - Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal. Eliminates roadblocks and creates focus. Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and can attend to a broader range of activities.


• Relationship Building - Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical demands (ADA)

No unusual physical exertion is involved.

Compensation

Pay Range $17.12 - $26.97

Benefits

• Medical insurance


• Dental insurance


• Vision insurance


• Life insurance


• Disability insurance


• Comprehensive leave program

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer - Vets/Disabled

Equal Opportunity Employer

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender

Company Overview

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Recruitment Process

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process.