Branch Banking - Client Consultant I - Float

Socket.dev; Fort Wayne (IN); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Job summary

Flagstar Bank is seeking a Branch Banking - Client Consultant I - Float in Fort Wayne, IN. The role travels between branches to deliver high-quality financial services, greeting customers and guiding them to meet their financial goals.

Responsibilities include processing transactions, delivering a positive client experience, and supporting branch goals while adhering to policies and regulatory standards. A background in customer service and sales is preferred.

Qualifications

• Education level: High School or equivalent.
• 0–3 years of customer service and sales experience.
• Preferred: experience in financial services industry.

Responsibilities

• Sales: support growth targets and refer clients to the right team members.
• Client experience: assist with account questions, resolve issues, and meet behavioral activity goals.
• Risk management: process daily transactions accurately and comply with policies.

Skills

Customer service

Sales

Client relationships

Communication

Problem solving

Time management

Team collaboration

Education

High School / GED

Job description

Position Title

Branch Banking - Client Consultant I - Float

Location

Fort Wayne, IN 46805

Job Summary

Branch Banking Client Consultant I-Float travels between assigned branches in order to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.

Job Responsibilities:

• Sales Performance:Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Activelyseekand deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.

• Client Experience: Provide positive client experience byassistingwith account questions,problemsand/or complaints and through research and communication resolve ina timelyand effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadershipincluding butnot limited to referrals.

• RiskManagement: Delivertimelyandaccuratedaily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

ADDITIONALACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities asrequired.

• Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliance trainings.Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education levelrequired:High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

• Minimum experiencerequired:0 – 3 yearsof customer service and sales experience.

Preferred Qualifications:

• Experience infinancialservices industry.

Job Competencies:

• Action-oriented- Enjoys working hard, isaction orientedand full of energy for the things he/she sees as challenging. Not fearful of acting withminimum ofplanning. Seizes more opportunities than othersby aggressively and enthusiastically pursuing action to achieve results. Possesses a sense of urgency.

• Business Acumen- Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Has courage and aspiration to do things differently in the marketplace.

• Approachability- Is easy to approach and talk to. Spends the extra effort to put others at ease.Canbe warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties ofothers.Builds rapport well.

• Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers. Isa good listener and early knower, gathering informal and incomplete information in time to do something about it.

• Priority Management- Spends his/her time and the time of others onwhat'simportant.Can quickly sense what will help or hinderaccomplishinga goal. Eliminatesroadblocks and creates focus.Uses his/her time effectively and efficiently and values time. Gets more done in less time than others and canattend toa broader range of activities.

• Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

• Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

• Physical demands (ADA):The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:Benefits | Flagstar Bank

Pay Range

$17.00 - $22.55