Branch Banking - Client Consultant I

Flagstar; Strongsville (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Disability Insurance

Paid Time Off & Leave Program

Job summary

Flagstar Bank in Strongsville, OH is seeking a Branch Banking Client Consultant I to deliver front-line client service and handle teller transactions accurately and efficiently. You will identify client needs, educate customers on financial solutions, and collaborate with branch teammates to support sales goals while maintaining risk standards and regulatory compliance.

This role emphasizes relationship building, strong communication, and a proactive approach to problem solving, with

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: Less than 2 years of customer service and sales experience.
• Experience in Financial Services Industry is preferred.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Risk Management: Deliver timely and accurate daily financial transactions; adhere to bank policies and regulations.

Skills

Customer service

Sales

Relationship building

Communication

Problem solving

Priority management

Approachability

Team collaboration

Education

High School Diploma or GED

Job description

Position Title

Branch Banking - Client Consultant I

Location

Strongsville, OH 44136-8709

Job Summary

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals. This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates.
This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently. The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.

Job Responsibilities:

• Sales Performance:Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Activelyseekand deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
• Client Experience: Provide positive client experience byassistingwithaccountquestions,problemsand/or complaints and through research and communication resolve ina timelyand effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by RetailLeadershipincluding, butnot limited tointroductions.

• RiskManagement: Delivertimelyandaccuratedaily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

ADDITIONALACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities asrequired.

• Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliancetrainings.Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education levelrequired:High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

• Minimum experiencerequired:Less than 2 yearsofcustomer service and sales experience.

Preferred Qualifications:

• Experience in Financial Services Industry.

Job Competencies:

• Action-oriented- Enjoys working hard, isaction orientedand full of energy for the things he/she sees as challenging. Not fearful of acting withminimum ofplanning. Seizes more opportunities than othersby aggressively and enthusiastically pursuing action to achieve results.Possesses a sense of urgency.

• Business Acumen- Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer.Hascourage and aspiration to do things differently in the marketplace.

• Approachability- Is easy to approach and talk to.Spends the extra effort to put others at ease.Canbe warm, pleasant, and gracious.Is sensitive to and patient with the interpersonal anxieties ofothers.Builds rapport well.

• Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious anddoesn'tstop at the first answers.Isa good listener and early knower, gathering informal and incomplete information in time to do something about it.

• Priority Management- Spends his/her time and the time of others onwhat'simportant.Can quickly sense what will help or hinderaccomplishinga goal.Eliminatesroadblocks and creates focus.Useshis/her time effectively and efficiently and values time.Gets more done in less time than others and canattend toa broader range of activities.

• Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

• Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

• Physical demands (ADA):The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range

$17.00 - $22.55