Branch Banking Client Consultant I

Flagstar Bank; New York (NY); On-site; USD 23,419 - 31,064; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Leave program

Job summary

Flagstar Bank is looking for a Branch Banking Client Consultant I in New York City. In this role, you will interact with clients and provide exceptional service by greeting them and processing their financial transactions accurately and efficiently.

The ideal candidate will have some customer service and sales experience, be action-oriented, and possess strong problem-solving skills. A comprehensive benefits package including medical, dental, vision, life, and disability insurance is available.

Qualifications

• 0 – 3 years of customer service and sales experience.
• Experience in the financial services industry preferred.

Responsibilities

• Support team efforts to achieve growth targets in financial performance.
• Assist clients with account questions and problems.
• Deliver timely and accurate financial transactions.

Skills

Client Engagement

Problem Solving

Sales Performance

Relationship Building

Education

High School / High School Equivalency (GED)

Job description

Job Summary

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role processes financial transactions accurately, efficiently, and friendly while maintaining operational standards, and assists the team in meeting branch goals.

Job Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience: Provide a positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities: Performs special projects and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and completes required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 0 – 3 years of customer service and sales experience.
• Preferred Qualifications: Experience in financial services industry.
• Job Competencies: Action-oriented, Business Acumen, Approachability, Problem Solving, Priority Management, Relationship Building.

Physical Demands (ADA)

No unusual physical exertion is involved.

Benefits

Flagstar Bank provides a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a leave program.

Pay Range

$17.00 - $22.55 per hour.

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Contact

If you need assistance completing your employment application or would like to request a reasonable accommodation, contact [e-mail].