Branch Administrator IV

meus-mea; Southborough (MA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Medical benefits

Job summary

meus-mea is seeking an experienced administrative professional to handle customer service requests and provide critical support for branch operations in Massachusetts. You will manage payments, payroll, filing, vendor invoices, and contract processing while ensuring compliance with company policies and safety guidelines.

The role requires strong Excel/Word skills, data entry accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• 5+ years of applicable experience.
• High school diploma required, college courses in accounting preferred.
• Must have strong work ethic, be well organized, manage time well and a self-starter.
• Detail oriented, professional attitude, reliable.
• Proficient in Excel and Word, 10-key by touch and able to type 60-65 wpm. SAP, Total Service and Concur experience a plus.
• Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
• Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures.
• Communicates effectively verbally and in writing.
• Ability to interact with employees and vendors in a professional manner.
• Ability to speak and write English fluently.

Responsibilities

• Respond to customer service requests and provide administrative support.
• Process payments, including check requests, expense reports, and invoices.
• Follow established procedures for data entry, filing, and IT systems usage.
• Answer phones and respond to inquiries; dispatch service requests and input data.
• Input mechanics’ time and prepare weekly payroll.
• Prepare weekly A/R billing and A/P invoices for payment.
• Create Purchase Orders and submit Total Service forms for accounts.
• Process contracts, e-files, COIs and related forms.
• Mail distribution and FedEx shipments; maintain files and stock room.
• Provide administrative support for other office personnel as needed.

Skills

Excel

Word

10-key by touch

Typing 60-65 wpm

SAP

Total Service

Concur

MS Office Suite

Problem solving

Multi-tasking

English communication

Education

High school diploma

College courses in accounting preferred

Tools

SAP

Total Service

Concur

MS Office Suite

Job description

POSITION SUMMARY:

The primary purpose of this position will be to respond to customer service requests, to provide administrative support and to complete other administrative support duties for branch operations. This position will also adhere to company safety policies and actively participate in one or more committees.

The essential functions of the position include, but are not limited to the following:

• Process payment requests, including check requests, expense reports, Inter Company notes payables, and vendor invoices.
• Follow established P/Ps regarding all office functions including IIPP, A/R and A/P. Become proficient in all applicable IT systems & software (Total Service, SalesForce, MS Office Suite, etc.)
• Follow all established P/P regarding data entry, document retention and storage and office safety.
• Answer telephones and respond to general customer service inquiries and service support requests.
• Dispatch customer service requests and input data into computer database upon receipt. Communicate with the customers as necessary on trouble calls.
• Input mechanics’ time into computer data base daily.
• Prepare weekly payroll.
• Prepare weekly A/R billing.
• Create Purchase Orders upon request.
• Prepare A/P invoices for ACO payment twice monthly.
• Submit Total Service forms for all accounts and jobs for all Customers/Accounts & Vendors
• Process Inspection Reports and maintain Open Order / Inspections / Planned Repair binder and e-files.
• Process contracts upon receipt including e-files, COI and bond requests and all other related forms.
• Mail distribution and preparation including FedEx or other packages.
• Filing: Customer account info; Vendor A/P info; times tickets; and packing lists/POs
• Prepare general correspondence as directed.
• Maintain orderly files, office area and stock room.
• Order service repairs for machines (printers, copiers etc.) and other office related services (telephone, data, etc.); order company and general office supplies.
• Provide administrative support as needed for other office personnel including material research, bid forms, correspondence and other various reports as needed.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• 5+ years of applicable experience.
• High school diploma required, college courses in accounting preferred.
• Must have strong work ethic, be well organized, manage time well and a self-starter.
• Must be able to follow standard filing procedures.
• Detail oriented, professional attitude, reliable.
• Proficient in Excel and Word, 10-key by touch and able to type 60-65 wpm. SAP, Total Service and Concur experience a plus.
• Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
• Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures.
• Communicates effectively verbally and in writing.
• Ability to interact with employees and vendors in a professional manner.
• Ability to speak and write English fluently.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately.

The pay range for this position at commencement of employment is expected to be between $30.77/hr. and $42.31/hr.; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

To view the EEO is The Law Poster and the supplement, please visit www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf

Applicants with a disability who need assistance with the application process may contact Human Resources by email at [e-mail] or by calling 714.229.3813.