Brach Marketing Assistant

CrossCountry Mortgage, LLC; Chicago (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Short-term disability

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Branch Marketing Assistant to provide administrative support, calendar management, email handling, and marketing tasks including events, mailers, email campaigns, and CRM coordination at the Chicago branch.

You will support the Branch Manager, maintain records, assist with travel, expense reporting, and ensure alignment with the branch marketing calendar; proficiency in MS Office and Salesforce CRM recommended.

Qualifications

• High School diploma or equivalent.
• Proficiency in Microsoft Office.
• Excellent customer service and communication skills.

Responsibilities

• Manage the team’s and branch manager’s calendar and schedule meetings.
• Manage branch manager’s email and craft well-organized emails.
• Assist with events planning and marketing tasks (mailers, email campaigns, CRM).
• Utilize spreadsheets and Salesforce CRM to keep clients and deals informed.
• Maintain the branch’s annual marketing calendar and plans.
• Keep records, filing systems, calendars and contact databases up to date.
• Prepare travel arrangements and meetings for the work group.
• Perform administrative tasks including research, CRM updates and collateral prep.
• Complete expense reports and reconcile receipts.

Skills

Microsoft Office

Customer service

Communication

Education

High School diploma

Tools

Salesforce CRM

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Branch Marketing Assistant is responsible for providing administrative support and handling various operational functions to ensure the branch is operating in an efficient manner. This position provides high-level support to the Branch Manager including calendar management, coordination of business meetings, email management, and business tracking. This position also includes some marketing administrative responsibilities including events, mailers, email marketing, CRM, etc.

Job Responsibilities

• Manage the team’s and branch manager’s calendar; schedule a variety of business meetings.
• Manage branch manager’s email.
• Create well-organized, grammatically correct emails.
• Assist with special events planning.
• Utilize various software applications such as spreadsheets and Salesforce CRM to keep the rest of the team informed on clients and deals.
• Ensure the branch follows the annual marketing calendar and plans.
• Establish and maintain record keeping and filing systems for the branch.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and may arrange meetings and conferences for an assigned work group.
• Perform administrative duties such as conducting research, updating databases/CRM, and preparing collateral materials.
• Complete expense reports and reconcile receipts.
• Execute on some predefined marketing tasks like email, mailers, events, sales campaigns, etc.

Qualifications and Skills

• High School diploma or equivalent.
• Proficiency in Microsoft Office.
• Excellent customer service and communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.