Bra Fit Specialist & Customer Experience Pro

Victoria's Secret & Co.; Rochester (MN); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

40% Associate Discount

Free Mental Health (EAP) benefits for

Free Product

Flexible Schedule

Competitive Pay

Job summary

Victoria's Secret is seeking a Selling Associate for our Rochester, MN location. You will drive store sales, deliver exceptional customer service, and share product knowledge across bras and related items.

You’ll engage customers on the floor and at checkout, ensuring a seamless shopping experience while maintaining brand standards and contributing to the team’s success. You’ll handle replenishment, price adjustments, and floor readiness, with opportunities for discount benefits and a flexible

Qualifications

• Drives store sales by personally selling to customers.
• Reads cues and responds effectively to customers.
• Provides bra-fittings with targeted questions.
• Converts returns and promotions into larger sales.
• Maintains brand standards on the sales floor.

Responsibilities

• Drives store sales and growth by personally selling to customers.
• Proactively engages with customers, reads cues and responds effectively.
• Provides customers with the perfect bra fit by asking effective questions.
• Converting returns, offers and other promotions into larger sales.
• Delivers a friendly and efficient cash wrap experience at the Point of Sale.
• Reinforces customer buying decisions at checkout and encourages additional items.
• Recovers cash wrap selling zone and go-backs.
• Processes merchandise to be floor ready and maintains back room and under stock.
• Replenishes merchandise to brand standards for on-sale availability.
• Assists with markdowns, re-tickets and stock processes.
• Executes floorset proficiently and adheres to brand standards.
• Maintains back room and under stock to enable replenishment.
• All associate duties include driving top-line store sales and upholding loss prevention.

Job description

Description

Who are we?

Victoria’s Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands — Victoria’s Secret and PINK — that share a common purpose of inspiring and uplifting our customers in every stage of their lives.

Our Mission

We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy.

Position Overview: Selling Associate

The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.

What We Offer

• 40% Associate Discount
• Free Mental Health (EAP) benefits for you and those who live with you
• Free Product
• Flexible Schedule
• Competitive Pay

Key Responsibilities:

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Provides customers with the perfect bra fit by asking effective questions
• Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone and ”go-backs”

When assigned to processing and replenishment:

• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

When assigned to floorset activity:

• Executes floorset proficiently
• Understands and adheres to brand standards
• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment

All associate roles at Victoria’s Secret are responsible for:

• Driving top line store sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Building loyalty through our Rewards Program
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

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