Box Office Ticket Seller

Circuit of The Americas; Del Valle (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A premier entertainment destination in California is seeking a Box Office representative. The role involves assisting customers with ticketing and general venue information for motorsports events and concerts. Ideal candidates must have strong computer and communication skills, with the ability to work in a fast-paced environment. Availability to work evenings, weekends, and holidays is required, especially during race weekends. The position demands a professional appearance and readiness for background checks.

Qualifications

• Must be comfortable using web-based customer service software.
• Ability to handle stressful situations positively.
• Maintain a professional appearance.

Responsibilities

• Serve as the Box Office representative for events.
• Assist customers with mobile ticket issues.
• Process incoming ticket payments.

Skills

Computer Skills

Interpersonal Skills

Communication Skills

Problem-solving

Customer Service

Job description

Overview

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Responsibilities

• Box Office representative for motorsports events and concerts
• Handles Will-Call window according to procedure, or other related duties assigned by supervisor
• Assist customers with general venue information (i.e. event availability, event pricing, event seat selection, event scheduling, general parking information)
• Assist Patrons with finding their mobile tickets, resolving issues they may have with their mobile tickets in cooperation with a ticketing supervisor
• Process ticket payments
• Keep a clean, well-groomed appearance

Qualifications

• Knowledge, Skills, and Abilities: Computer Skills, must be fully comfortable using web-based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
• Ability to work well with different personalities in a fast-paced environment
• Exceptional interpersonal and communication skills
• Ability to work in stressful situations while maintaining a positive attitude
• Maintain a professional appearance
• Must be available to work evenings, weekends, and holidays as dictated by events (especially race weekends)
• Must be willing to undergo background and drug test

Physical Demands & Work Environments

• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
• Ability to lift and/or move up to 25 pounds
• Ability to squat, bend, twist, push/pull
• Ability to stand/walk for long periods
• The noise level in the work environment is usually moderate but can be loud during events

Equal Employment Opportunity

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.