Box Office Supervisor- Full Time

HOB Entertainment, LLC; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Live Nation Entertainment, including HOB Entertainment venues, seeks a Box Office Supervisor to oversee daily operations and deliver exceptional guest service. You will manage ticket sales, reconcile cash, and ensure accurate event builds in Ticketmaster while coordinating staff for every show.

The role requires 2+ years in Box Office management, Ticketmaster experience, and strong leadership, organizational, and communication skills. Evening, weekend, and holiday hours are required.

Qualifications

• Minimum two years Box Office / Ticketing supervisory or management experience.
• Ticketmaster experience required.
• High School Diploma required.
• College Degree preferred.
• Proficient typing skills required.
• Ability to lead, organize, motivate staff and handle difficult situations with tact.
• Experience with computerized ticketing operations and related software.

Responsibilities

• Supervise Day-to-day Box Office operations and provide top-tier guest service.
• Reconcile and manage ticket sales, cash drawers and reports.
• Maintain and modify ticketed events in Ticketmaster; manage show inventories.
• Coordinate staffing levels, recruitment, and staff discipline per policy.
• Support night-of-show operations and communicate with artists, labels and management.

Skills

Leadership

Ticketmaster Host system

Guest relations

Communication

Typing

Education

High School Diploma

College Degree preferred

Tools

Ticketmaster Host system

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Job Summary: Who are we?

Live Nation Entertainment is the single largest provider of live entertainment in the world and comprised of four market leaders: Ticketmaster, Live Nation Concerts, Artist Nation and Live Nation Media & Sponsorship. Ticketmaster is the global event ticketing leader with 400,000,000 tickets sold, 180,000 events ticketed, 12,500 clients in 18 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing over 23,000 shows annually for more than 3000 artists in 33 countries. Artist Nation is the world’s largest artist management company, representing over 240+ artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750+ brands enabling advertisers to tap into our 10 million social media followers and 60 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.

For additional information, visit www.livenation.com/investors. HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Supervise all Box Office operations by providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities.

Responsibilities:

1. I. Supervision of the Department Effectively assist running day-to-day operations of the Box Office Ensure the Box Office is providing superior customer service to the consumer. Provide a positive team environment within the department Interact positively and communicate effectively with all ticketing staff, GM Assist in ensuring appropriate staffing levels on all events. Assist in recruitment and hiring of staff, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines.
2. II. Financial Performance Reconciliation and accounting of all ticket sales for each ticketed event. Complete and distribute accurate daily ticket counts. Assist in creating bi-weekly staff and show schedules. Balancing and reconciliation of all seller cash drawers.
3. III. Event Responsibilities Maintain and modify all ticketed events in Ticketmaster - manage show inventory as required, including event builds and hold management. Submit all show builds through Client Center - main events and all upgrade events. Monitor and maintain all ticketing computers, software, and hardware. Maintain superior customer service both in person and over the phone. Assist organize night of show operations Interact with artist, record label, and management when necessary for ticket purchases. Help to keep an accurate and timely flow of show and general venue information both inter-departmentally, and to the general public. Attend internal and external meetings as required.

Qualifications:

• Minimum two years Box Office / Ticketing supervisory or management experience required
• Ticketmaster experience required
• High School Diploma required.
• College Degree preferred.
• Proficient typing skills required.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
• Ability to work flexible hours, including nights, weekends, and holidays.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.