Box Office Coordinator

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel is seeking a Box Office Coordinator to supervise ticketing operations for the Event Center. You will collaborate with internal teams and external vendors to coordinate box office activities and ensure accurate daily reconciliations.

The role includes scheduling and training staff, handling guest issues, and maintaining compliance with policies. A background with Ticketmaster/AXS and strong MS Office skills are required.

Qualifications

• Associate’s Degree in related field required.
• Bachelor’s Degree in related field preferred.
• Minimum of two (2) years of Box Office or related experience required.
• Minimum of one (1) year of financial analysis experience preferred; two (2) years strongly preferred.
• Leadership experience preferred.
• Ticketmaster or AXS experience required.
• Intermediate proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to resolve conflicts in a customer-focused, professional manner.
• Ability to multitask in a high-volume setting.

Responsibilities

• Leads ticket manifests for event creation and coordination with Guest Services and vendors.
• Resolves policy questions and customer concerns during events.
• Oversees will-call and manages promo/complimentary ticket logs.
• Collaborates with Guest Services, Ushers, and VIPs to ensure event success; may assist with rider requirements and contracts; conducts end-of-shift closing.
• Oversees daily financial reconciliations and cash handling; runs revenue variance reports; prepares Audit Detail Reports for balancing.
• Coordinates scheduling and training for show coverage; ensures staff are trained to handle customer issues.
• Leads system upgrades for Box Office operations; coordinates testing of new software with IT and vendors.
• Performs other duties to support department efficiency.

Skills

Ticketing software

Customer service

MS Office

Conflict resolution

Multitasking

High-end clientele

Education

Associate degree

Bachelor’s degree

Tools

Ticketmaster

AXS

Job description

Under the direction of the Supervisor, Box Office, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava' Resort and Casino. Oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava' Resort & Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities.
2. Resolves problems and responds to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions.
3. Oversees will-call for all ticketed events as they pertain to the Yaamava' Event Center and ensures compliance to all relevant ticket laws. Processes promotional and complimentary ticket logs.
4. Collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful. May be required to assist with ensuring rider requirements are met and contract processes are executed. Performs end of shift closing duties for Box Office.
5. Oversees the fiscal operations of daily reconciliations and proper cash handling procedures. Runs reports and comparisons on quarterly and yearly revenue variances for the Entertainment Department and General Administration. Develops, compiles, edits and proofs Audit Detail Reports; submits all reports to Casino Accounting for final balancing. Ensures accuracy of transactions and compliance with Yaamava' policies and procedures.
6. Coordinates the scheduling and training of team members in relation to event show coverage; ensures all team members are properly trained in handling customer issues and complaints.
7. Leads the system upgrade process as it pertains to Box Office Operations inclusive of the occasional testing of new software and routine maintenance and trouble‑shouting; works with Information Technology Department and vendor to set up meetings and on‑site visits.
8. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Associate’s Degree in related field required.
• Bachelor’s Degree in related field preferred.
• Minimum of two (2) years of Box Office or related experience required.
• Minimum of one (1) year of experience of financial analysis, inclusive of generating detailed reports preferred. Two (2) years strongly preferred.
• Previous experience in a leadership capacity preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Previous experience using Ticketmaster or AXS required.
• Understanding of Box Office specific terminology required.
• Previous experience with the servicing of high‑end clientele strongly preferred.
• Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
• Must possess the ability to resolve conflicts in a customer focused, professional manner.
• Must be capable of multitasking in a high volume setting.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled resort and office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well‑being of its employees.

San Manuel is one of the largest employers in California's Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay‑for‑performance philosophy.