Box Office Attendant (Part time) | Xtream Arena and GreenState Family Fieldhouse

Oak View Group; Coralville, Ferris (IA, TX); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in live event management is seeking a dedicated Box Office Associate to join their team. This role involves providing exceptional customer service while managing ticket sales for various events at a premier venue. You will be responsible for familiarizing yourself with event details, operating the Paciolan ticketing system, and ensuring a smooth purchasing experience for patrons. If you thrive in a dynamic environment and enjoy working with the public, this ongoing opportunity could be the perfect fit for you. Join a diverse team that values inclusivity and innovation in the sports and entertainment industry.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Ability to work independently and as part of a team in a fast-paced environment.
• Strong verbal communication skills in English; Spanish is a plus.

Responsibilities

• Manage ticket sales and customer service for all events at Xtream Arena.
• Perform transactions accurately and efficiently using the ticketing system.

Skills

Multitasking

Customer Service

Cash Handling

Verbal Communication

Problem Solving

Education

High School Diploma

Tools

Paciolan Ticketing System

Windows Operating System

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Xtream Arena & Greenstate Family Fieldhouse. This role will pay an hourly wage of $11 to $13.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

1. Know and understand the operations of the Paciolan ticketing system.
2. Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
3. Know and understand seating charts and configurations of the Xtream Arena & GSFFH.
4. Perform transactions for all events on the ticketing system with efficiency and accuracy.
5. Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
6. Communicate and satisfy patrons with world-class customer service.
7. Operate phone and address call-in patrons’ requests for information.
8. Reconcile all monies received from ticket sales.
9. Maintain confidentiality.
10. Additional duties may be assigned by Box Office Director or Box Office Supervisor.

Qualifications

1. Ability to multitask in a fast-paced environment.
2. Familiarity with Windows based computers.
3. Possess excellent customer service skills.
4. Experience working with the public and cash.
5. Ability to work independently and as a productive member of a team.
6. Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours.
7. Must be able to work in a loud noise environment.
8. Must be over 18 years or older.
9. Strong verbal communication skills in the English language (Spanish is a plus).
10. Proven ability to work well with all levels of management.
11. Strong analytical and problem-solving skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.