Boutique Director, Saks, Beverly Hills

Chanel, Inc.; Beverly Hills (CA); On-site; USD 135,000 - 170,000; Full time

Benefits offered by this job

Wellbeing days

401K

Healthcare coverage

Volunteer days

Job summary

CHANEL, Inc. in Beverly Hills is seeking a Boutique Director to lead the boutique, serve as brand ambassador, and coach a diverse team to deliver superior client service. You will drive sales, develop leadership, and partner with Home Office on strategic initiatives to exceed targets.

The role emphasizes coaching, inclusion, and a client-centric culture with focus on elevating service and brand presence in the market.

Qualifications

• Minimum 7 years of related experience in boutique management or luxury retail.
• Bachelor’s degree preferred and strong leadership capabilities.
• Proven ability to coach and develop leaders and frontline staff.
• Excellent communication and client-service orientation.

Responsibilities

• Lead boutique staff to deliver elevated client experiences and drive sales.
• Coach and mentor boutique leadership, empowering teams to manage reports.
• Develop and achieve business goals with Home Office collaboration.
• Represent CHANEL in the market and build client base through events.

Skills

People leadership

Sales leadership

Client experience

Communication skills

Multitasking

Education

Bachelor’s degree

Job description

Boutique Director, Saks, Beverly HillsAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.About the role:We are looking for a Boutique Director who will be the ultimate leader and brand ambassador of the Boutique. They will have an influential part for building and developing an exceptional team that consistently provides superior client service and ensuring that the boutique exceeds defined performance targets. The Boutique Director should be passionate about creating a client service-oriented environment and coaching and mentoring diverse leaders.What impact you can create at CHANEL:Coach and always inspire boutique staff to deliver an elevated client experience for all clientsFoster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamworkAct as leader of leaders, actively developing boutique leadership and empowering the team to manage their direct reports and assigned business responsibilitiesDevelop and achieve business goals, partnering with boutique team and Home Office to devise creative and strategic solutions to increase salesLead the team with agility and resilience, continuously improving based on key performance indicators and lessons learnedRepresent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal eventsYou are energized by:The history and heritage of The House of CHANELPeople leadership and developmentFostering a meaningful client experience centered around inclusion and connectionBuilding collaborative partnerships and relationshipsBeing comfortable in the middle of complexity and ambiguityMulti-tasking within projects in a dynamic, fast paced environmentCreativity and innovation by testing, learning, and taking new riskWhat you will bring to the team:Ability to thrive in a team environment and work collaborativelyUnderstanding of, and passion for client experienceExcellent communication skillsForeign language skills are preferred but not requiredPassion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiativesCuriosity and desire to learn and grow professionally within the world of CHANELPosition Logistics:Minimum 7 years of related experienceBachelor’s degree (preferred)Ability to lift 15 lbs.A flexible schedule with the ability to work late nights, weekends, and some holidaysBoutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business resultsChanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.Compensation:The anticipated base salary range for this position is $134,900 through $170,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.Benefits and Perks:Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & ParkingAdditional Information:CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:Diversity and Inclusion:At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.CHANEL Community:CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.Sustainability:CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.Arts and Culture:We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.Fondation CHANEL:Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.For more information, please navigate to the Fondation CHANEL website here .Career and Leadership Development:We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.