Boutique Assistant Manager | Brea Mall

Honey Birdette; Brea (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Pet Insurance

Employee Assistance Program

Transportation Benefits

Paid Time Off

Product Discount

Employee Resource Groups

401K Match

Job summary

Honey Birdette seeks an Assistant Boutique Manager to join our team in a fast-paced luxury retail environment. You will lead a high-performing team, deliver personalized client experiences, and drive weekly sales goals across our lingerie and lifestyle product range.

You will mentor staff, manage clienteling initiatives, and ensure exceptional service while upholding store standards and company policies. This role requires flexible hours and a strong work ethic.

Qualifications

• Must have a high school degree or equivalent.
• Minimum of one year of retail sales supervision experience and previous cash handling is preferred.
• Must be outgoing, energetic and charismatic.
• Must have excellent communication, organizational and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity.
• Experience developing direct reports and creating an environment where people do their best work.
• Must be able to complete sales transactions in POS register system.
• Must be able to work under close supervision and comprehend detailed instruction.
• Clienteling experience preferred.
• Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age.

Responsibilities

• Provide excellent customer service to all customers.
• Support Team in building an effective clienteling program and grow IG followers.
• Lead Team to deliver weekly sales goals in toys, bondage, lingerie.
• Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency.
• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented.
• Deliver on commitments made to internal and external Customers upholding integrity.
• Support all Boutique events to ensure creation of a positive Customer experience.
• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving.
• Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique.
• Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.
• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.
• Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
• Participate in the performance management cycle with the Team.
• Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences.
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required.
• Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes.
• Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team.
• Ensure banking and Customer orders are completed in a timely manner in line with company expectations.
• Undertaking other duties as required to ensure the smooth running of the boutique.

Skills

Customer service

Retail supervision

Clienteling

Communication

Time management

Education

High school diploma

Tools

POS system

Job description

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Who We Seek:

A dedicated Assistant Boutique Manager to join our team at Honey Birdette. In this role, you will join a fierce, fun group of high-performing individuals who foster a positive environment of collaboration and teamwork. Together, you will curate a red carpet shopping experience for our clients and strive to meet and exceed sales expectations. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality. This individual will know how to connect with customers to build ongoing clienteling opportunities. A successful Assistant Boutique Manager will deliver amazing sales results by personally assisting all clients with their shopping needs and developing the team to meet and exceed customers expectations.

What You’ll Do - Job Responsibilities

• Provide excellent customer service to all customers

• Support Team in building an effective clienteling program and grow IG followers

• Lead Team to deliver weekly sales goals in toys, bondage, lingerie
• Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency

• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented
• Deliver on commitments made to internal and external Customers upholding integrity

• Support all Boutique events to ensure creation of a positive Customer experience

• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving

• Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique
• Create a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.

• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.
• Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
• Participate in the performance management cycle with the Team.

• Ensure presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required
• Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes
• Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team
• Ensure banking and Customer orders are completed in a timely manner in line with company expectations
• Undertaking other duties as required to ensure the smooth running of the boutique

What You’ll Bring - Qualifications and Skills

• Must have a high school degree or equivalent.

• Minimum of one year of retail sales supervision experience and previous cash handling is preferred.

• Must be outgoing, energetic and charismatic.

• Must have excellent communication, organizational and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity.

• Experience developing direct reports and creating an environment where people do their best work.

• Must be able to complete sales transactions in POS register system.

• Must be able to work under close supervision and comprehend detailed instruction.

• Clienteling experience preferred.

• Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.

• Must have unrestricted access to work in the U.S.

• Must be at least eighteen (18) years of age.

Physical Requirements

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

• Able to stand and walk for 8 hour shifts and 40 hour work weeks.

• Ability to use technology (mobile devices, computers).

• Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily.

The pay range for this position at the commencement of employment is expected to be $ range, hourly; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

What We Offer:

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.

• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.

• Pet Insurance for those who need it too!

• Employee Assistance Program.

• Pre-tax Transportation/Commuter Benefits options.

• Paid Time Off.

• Generous product discount!

• Employee Resource Groups.

• 401K program with Company match.

Working Conditions

Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products.

You may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.

Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while you are performing your job duties.

Equal Employment Opportunity

Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.