Boutique Assistant (Long-Term Temporary Assignment) - Topanga

Cartier; Los Angeles (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision programs

Support for work-life balance

Job summary

Cartier is seeking a Boutique Assistant in Los Angeles, California, to support an exceptional client experience in a luxury retail environment. This role involves assisting in various front-of-house and back-of-house tasks and promoting a warm atmosphere aligned with brand values.

The ideal candidate will have previous experience in the luxury retail or service industry, strong organizational and interpersonal skills, and the ability to handle physical demands. A comprehensive benefits package, including medical and dental programs, is offered.

Qualifications

• Previous experience in luxury retail, service, or hospitality is preferred.
• Must be capable of prolonged standing and physical stamina for active work.
• Ability to work retail hours, including weekends.

Responsibilities

• Promote warm and welcoming boutique environment.
• Assist in client appointment preparation and entertainment.
• Maintain and replenish sales and hospitality areas.
• Support client service requests and engagement.
• Assist with daily setup and operational tasks.

Skills

Luxury retail experience

Excellent communication

Organizational skills

Teamwork

Technical proficiency

Tools

MS Office

SAP

Job description

BOUTIQUE ASSISTANT - CARTIER, TOPANGA

Role Overview

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that aligns with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come.

Rooted in our Cartier heritage, we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities

Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service).
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications

Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical Skills / Abilities

• Excellent computer skills and use of technology.
• MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Physical Requirements

Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas (e.g., multi-level locations).
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact.
• Ability to safely handle and work with glassware during hosting and service operations.

Personal Skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States

• This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

Expected Hourly Range: $23 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.