Bookstore Sales (Associate)

Billy Graham Evangelistic Association; Asheville (NC); On-site; USD 16,531 - 22,041; Part time

Job summary

The Billy Graham Evangelistic Association (BGEA) bookstore team invites applications for a Bookstore Sales Associate. You will deliver friendly customer service, share product knowledge, and drive sales at Ruth's Attic Bookstore at The Cove.

Responsibilities include operating the POS, stocking merchandise, inventory tasks, and supporting events while maintaining a welcoming environment consistent with BGEA’s mission and standards.

Qualifications

• High school education required; basic accounting and customer service experience; retail experience preferred.
• Experience with Microsoft Office (Outlook, Word, Excel) desirable.
• Ability to learn POS software used for transactions, reports and inventory research.
• Ability to receive payments and process refunds (cash, checks, cards).
• Clear verbal and written communication with staff and guests.
• Confidentiality, hospitality, attention to detail and positive attitude.
• Ability to multitask, manage time well and work independently.

Responsibilities

• Provide excellent customer service in-store and on the phone.
• Operate a POS system for transactions using cash, checks and credit cards.
• Label and stock merchandise, including artist/author products.
• Maintain clean store and stockroom environments.
• Perform opening/closing and cash handling procedures.
• Assist with setting up and serving guests during meet/greet events.
• Assist with yearly physical inventory.
• Other duties as assigned by Retail Services Manager.

Skills

Customer service

POS handling

Cash handling

Communication

Time management

Independence

Education

High school diploma

Tools

POS software

Microsoft Office

Outlook

Word

Excel

Job description

Overview

Description: Is God calling you to ministry? For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose And Expectations: All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail: The Retail Services department is responsible for all activities related to retail sales for customers who visit, call or email Ruth’s Attic Bookstore at The Cove. The department’s goal is to provide merchandise that will inspire the Body of Christ. The department purchases, receives, merchandises and sells inventory to customers providing excellent customer service, product knowledge and sales that meet the goals of the BGTC.

Job Summary: The Bookstore Sales Associate performs daily operational duties that provide customers with a pleasant shopping experience by providing product knowledge, merchandising products, and sales skills that serve customers while operating the point-of-sale system.

Ministry Requirements: Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ; Faithfully upholds BGEA in prayer; Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits; Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations; Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

Responsibilities

• Performs customer service with excellence in the store and on the phone
• Operates a Point of Sale (POS) system for transactions using cash, check and credit cards
• Labels and stocks merchandise in the store including artist/author owned product
• Maintains safe, clean store and stockroom environments
• Performs opening/closing/report procedures for cash registers needed for finance department
• Assists with setting-up and serving guests during meet/greet events held in the store
• Assists with yearly physical inventory

Marginal Duties and Responsibilities: Other duties as assigned by the Retail Services Manager.

Qualifications

• Minimum high school education required, basic accounting and customer service experience required; retail experience preferred
• Experience with or the capacity to utilize Microsoft Office, with focus on Outlook, Word, and Excel
• Ability to learn the POS software system used for transactions, reports and inventory research
• Ability to receive payments or process refunds using cash, checks and credit cards
• Ability to communicate verbally and in written form with staff of all levels, as well as guests
• Maintain confidentiality when needed
• Commitment to hospitality and excellence providing attention to detail while displaying a positive attitude toward others
• Ability to relate to people well, being approachable, as well as have the ability to manage administrative tasks simultaneously
• Self-motivated to manage time well and complete tasks efficiently while working independently without direct supervision

Physical & Mental Demands

• Must be dependable to work hours scheduled including flexible/variable hours when needed
• Ability to complete multiple tasks in a timely manner with attention to detail while handling frequent interruptions
• Ability to lift moderate weight up to 30 pounds without assistance
• Ability to move easily from place to place with full range of motion, and sit or stand for extended periods of time
• Ability to use a ladder/step stool and push a cart

Working Conditions

• Work assignments are performed in a retail store, stockroom and office environments

Additional Context

Mission Statement: Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith: These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16)
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Multiple references)
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Multiple references)
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (Multiple references)
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (Multiple references)
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (Multiple references)
• We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Multiple references)
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (References)
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Multiple references)
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Multiple references)
• We believe God wonderfully and immutably creates each person biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one’s biological sex is a rejection of God’s merciful design and creative order. (References)

Expectations for Ministry Employment: As An Employee Of Billy Graham Evangelistic Association: I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him. I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world. I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission. I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct. I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose. I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment: The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

Benefits Summary: Associate or Seasonal employees may work up to 19 hours a week (not to exceed 1000 hours a year (calendar/sequential)), and are not eligible for any benefits.