Booking Agent (Remote)

Remote-careers; Cambridge (MA); Remote; USD 36,000 - 52,000; Full time

Job summary

Remote-careers is seeking a detail-oriented Booking Agent to support clients through every step of the reservation process. You will coordinate reservations, provide travel options, and maintain accurate records while delivering professional service from a remote setting.

The ideal candidate enjoys working with people, communicates clearly, and stays organized in a fast-paced, online environment. Prior hospitality or admin experience is a plus but not required.

Qualifications

• Customer service and strong communication skills required.
• Excellent organizational and time-management abilities.
• Able to work independently in a remote environment.
• Reliable internet connection and personal computer required.
• Hospitality or administrative experience preferred but not required.

Responsibilities

• Assist clients with reservation requests and booking coordination
• Provide information regarding travel options, accommodations, transportation, and itineraries
• Maintain accurate client records and booking details
• Communicate professionally with clients and travel suppliers
• Support customers before, during, and after the booking process
• Follow company procedures and service standards

Skills

Customer service

Communication

Organization

Time management

Remote work

Digital tools

Hospitality experience

Tools

CRM software

Job description

We are currently seeking organized and customer-focused individuals to join our team as a Booking Agent. This role involves assisting clients with coordinating reservations and providing professional support throughout the booking process.

The ideal candidate enjoys working with people, has strong attention to detail, and is interested in supporting travel planning and customer service operations.

Key Responsibilities

• Assist clients with reservation requests and booking coordination
• Provide information regarding travel options, accommodations, transportation, and itineraries
• Maintain accurate client records and booking details
• Communicate professionally with clients and travel suppliers
• Support customers before, during, and after the booking process
• Follow company procedures and service standards

Qualifications

• Strong customer service and communication skills
• Excellent organizational and time-management abilities
• Ability to work independently in a remote environment
• Comfortable using online systems and digital communication toolsReliable internet connection and personal computer required
• Prior customer service, hospitality, or administrative experience preferred but not required

Training & Support

• Structured onboarding and training provided
• Ongoing support and professional development opportunities
• Collaborative team environment

Work Environment

This is a remote role requiring professionalism, strong communication skills, and the ability to manage tasks efficiently in a virtual setting.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds. All qualified applicants will receive consideration without regard to legally protected characteristics.