Bombardier Program Coordinator

West Star Aviation; East Alton (IL); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Benefits start day one

Medical coverage

401(k) plan

Paid time off

Job summary

West Star Aviation is seeking a Program Coordinator to support program execution across multiple sites, driving standardization and continuous improvement. You will partner with program and project managers, GMs, and support teams to align KPIs and implement best practices.

The ideal candidate has 5+ years leading technical programs in MRO, strong Excel/Power BI skills, and a bachelor’s or higher; A&P or Airframe cert preferred. Some travel and a hands-on, fast-paced environment are expected.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• A&P certificate preferred, or at minimum an Airframe certificate.
• At least 5 years of experience as a lead technician or similar role across locations.
• Familiarity with Excel, Word, PowerPoint, and Power BI.

Responsibilities

• Establish Standard Work baseline processes and KPIs across sites.
• Monitor program operations and identify opportunities to improve execution and efficiency.
• Support development of tech-by-tech training to enable growth.
• Promote consistent team management aligned with baselines.
• Initiate projects reducing waste and lowering operating costs.
• Engage leads to ensure alignment on improvements and timelines.
• Provide regular status reports on program health and benefits.

Skills

Leadership

Cross-functional collaboration

Operational improvement

Data-driven decision making

Communication

Education

Bachelor’s degree preferred

A&P certificate preferred

Airframe certificate acceptable

Tools

Excel

PowerPoint

Word

Power BI

Job description

Overview

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

Role Expectations

The Program Coordinator supports program execution across multiple sites and operations by driving consistency, identifying improvement opportunities, and helping teams turn priorities into action. This role partners closely with Program and Project Managers, General Managers, DOMs, and support teams across the network to strengthen execution and alignment. The position plays an important role in standardization efforts across retail MRO sites and supports key initiatives tied to the implementation of the new Production Control system. This individual helps identify effective best practices across the enterprise and works with stakeholders to implement them across locations. They also support continuous improvement efforts by engaging operational and support teams, monitoring progress, and helping sustain change over time. The ideal candidate brings strong MRO operational experience, familiarity with continuous improvement and change management concepts, and the ability to use operational data to guide practical action.

Responsibilities

You will be ESSENTIAL to many FUNCTIONS including:

• Establish Standard Work (Baseline) Process:
  • Identify effective methods for safely and efficiently completing program inspections and checks using currently available resources.
  • Compare program performance across key operational KPIs using FP&A data and related analysis.
  • Define the baseline for expectations and future improvements, establishing the standard from which progress will be measured.
• Continuous Improvement:
  • Monitor program operations across sites and identify opportunities to improve execution, efficiency, and consistency.
  • Monitor and support the development of the tech-by-tech training program to encourage growth and capability development at all levels.
  • Promote consistent team management aligned with established baseline expectations.
  • Assist in initiating projects that reduce waste, lower operating costs, and improve overall efficiency.
• Strategic Alignment:
  • Engage program execution managers and leads across all locations to ensure teams remain aligned on baseline expectations and improvement initiatives.
  • Provide timely communication on progress, risks, and engagement to leadership.
  • Ensure program projects and initiatives support West Star Aviation’s broader vision and strategic plan.
• Performance Monitoring:
  • Monitor and track program metrics, KPIs, and progress tied to initiatives and improvement efforts.
  • Provide regular status reports on program health, execution progress, and benefits realization.
• Daily Operations Oversight:
  • Monitor individual site performance, from material procurement through final product delivery, to support customer demand and operational goals.
• Risk Mitigation:
  • Identify, understand, and communicate risks that could affect the program lifecycle or initiative progress, and assist in developing and tracking contingency plans.

Key Results

In support of the West Star 5-year strategy:

• Aligned production processes to support improved labor efficiency
• Standard process for Production Control and digitization of maintenance task cards.
• Execution of current, and implementation of future production control systems and processes
• Improved program efficiency results across network locations
• Established continuous improvement initiatives

Requirements/Qualifications

Your Education:
High school diploma required; bachelor’s degree preferred. Certifications: A&P certificate preferred, or at minimum an Airframe certificate.

Your Experience:
At least 5 years of experience as a lead technician, team lead, or in a similar role supporting specific program airframe models or related operations. Experience working across functions and locations to support execution, alignment, and operational improvement is strongly valued. Familiarity with office support and communication tools such as Excel, Word, PowerPoint, and Power BI is required.

Your Initiative:
We’re looking for someone who takes ownership, works with urgency, and performs well in a fast-moving environment where deadlines, shifting priorities, and time constraints are common.

Your sense of Responsibility:
Attend work every day as scheduled. Some travel between other retail and base maintenance sites is required. Notify supervisor in advance of shift start if unable to work. Must have reliable transportation to get to work each day. Follow all company and safety rules during performance of duties.

Other Particulars

Physical Requirements:
Lifts 10 lbs. Routine walking, bending, and sitting. Sit at a desk and/or computer for extended intervals. Walk short distances routinely. Routine or repetitive physical motion with arms and hands. Basic personal computer operations.

Mental Requirements:
Work with others in a professional manner. Prioritize workload and work under pressure. Coordinate projects.

Supervision:
Will work under supervision of Director, Programs. Partner with other business leaders (VPs/GMs), Program Managers, and Team Leads on multiple projects in a cooperative manner. Partner with other key enterprise stakeholders (FP&A, IT, PMO, Facilities, HR, etc.) in bringing forward ideas and gaining support for initiatives.

Working Conditions:
Office area or general areas of the facility and hangar. Equipment Used Personal computer.

Compensation & Benefit Information

The salary range for this position generally ranges between $140,000-$155,000. Actual rate will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, as well as medical, dental, vision, life, disability, 401(k), paid holidays, and vacation time.

West Star Aviation’s Benefits:

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities

This position will accept applications until 10/8/2026.