Boat Service Manager

Bass Pro Shops; Colorado Springs (CO); On-site; USD 57,784 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings

Paid vacation

Paid sick time

Job summary

Bass Pro Shops is seeking a Boat Services Manager in Colorado Springs who will oversee the Service Department and manage associates. You'll be responsible for inventory control, service operations, and ensuring customer satisfaction.

The ideal candidate has 2-4 years of retail boating experience and strong managerial skills. Enjoy benefits like medical, dental, and discounts on retail merchandise. Join us to help lead a team dedicated to providing exceptional customer service.

Qualifications

• Experience managing service and parts sales.
• Ability to resolve customer issues.
• Strong management skills for associate productivity.

Responsibilities

• Oversee associates in the service area.
• Drive towards financial goals for service sales.
• Schedule and manage service warranty work orders.

Skills

Ability to calculate figures

Effective presentation skills

Proficiency with PC-based systems

Interpersonal skills

Education

2-4 years in Retail Boating or similar industry

Supervisory experience

Tools

PC-based word processing

Spreadsheets

Job description

POSITION SUMMARY

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free‑Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.

ESSENTIAL FUNCTIONS

• Supports the Boat Manager in the achievement of the department or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily supervision and direction to the associates in the Service Department.
• Schedules and assigns all service, rigging and warranty work orders; ensures work orders are completed to the customer’s satisfaction on a timely basis.
• Maintains and constantly strives to increase associate productivity.
• Maintains a safe, clean and secure work environment.
• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Assists the Boat Manager to staff the Service area with customer‑oriented associates; participates in interviewing, makes recommendations for selection, coordinates training, consults with the Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
• Resolves customer and associate opportunities with the Boat Manager.
• Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and/or other on or off‑site promotional activities.
• Manages and ensures accuracy of unit and parts inventories.
• Ensures warranty claims are created, submitted and warranty payments received on a timely basis.
• Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
• Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment‑free working environment for all associates.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE / QUALIFICATIONS

• Experience: 2‑4 years in Retail Boating or similar industry; Supervisory experience is a plus.

KNOWLEDGE, SKILLS AND ABILITY

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC‑based word processing, spreadsheets, data‑based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers and with the Corporate Staff.

TRAVEL REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Regularly performs computer work, walks and stands.
• Occasionally sits and lifts up to 50lbs.

INDEPENDENT JUDGMENT

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Starting Pay Rate: $57,784.00 - $62,000.00

Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world‑class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].