BMV Part-time Customer Service Representative 2

State of Indiana; Clinton (IN); Sur place; USD 29 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Free Parking

Free LinkedIn Learning

Résumé du poste

State of Indiana's Bureau of Motor Vehicles seeks a Part-time Customer Service Representative 2 in Clinton, IN. You will administer driving exams, assist with titles and registrations, and process transactions at the front line.

This part-time role serves Clinton and Rockville branch locations with scheduled hours. Pay starts around $21.24 per hour, and roles include training, compliance, and maintaining privacy of customer records.

Qualifications

• High school diploma or equivalent required.
• Must be 21+ years old.
• Valid driver’s license for the preceding 12 months.
• Travel up to 20% of the time to branches, training or events.
• Ability to relate to diverse people calmly and effectively.
• Working knowledge of Indiana driving laws.
• Ability to process cash and card transactions.

Responsabilités

• Administer skill tests and evaluate driving skills.
• Assist customers with vehicle titles and registrations.
• Process front-line transactions for customers.
• Maintain privacy of customer records.
• Attend training classes and certification tests as required.
• May substitute for other Customer Service Representatives as needed.

Connaissances

Customer service

Cash handling

Communication

Critical thinking

Patience

Teamwork

Formation

High School Diploma or equivalent

Description du poste

BMV Part-time Customer Service Representative 2

Location: Clinton, IN, US, 47842

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluatecustomers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.

This part-time role serves at the Clinton and Rockville, Indiana, BMV Branch Locations. Your schedule will be coordinated with your supervisor and will fall within these branch hours:

• Clinton: Monday, Wednesday, Friday: 9:00 am - 5:00 pm
• Rockville: Tuesday, Thursday: 9:00 am - 5:00 pm

Pay Rate:

This position traditionally starts at an hourly rate of $21.24.

A Day in the Life:

The essential functions of this role are:

• Administer skillstests and evaluate driving skills.
• Assistcustomerswith vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for part-time employees that includes:

• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 in election years
• 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Free Parking
• Free LinkedIn Learning

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .