BMV Part-time Customer Service Representative 2

State of Indiana; Clinton (IN); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free Parking

Free LinkedIn Learning

Paid holidays and time off

Job summary

The State of Indiana is seeking a part-time Customer Service Representative 2 at the Clinton and Rockville BMV branches. You will administer driving exams, assist with titles and registrations, and process transactions on the front line while ensuring compliance with Indiana’s laws.

A high school diploma or GED is required, you must be 21+, hold a valid driver’s license for the past year, and travel up to 20% as needed. Prior customer service experience is desired.

Qualifications

• High school diploma or GED required.
• Must be 21+ with a valid driver's license in the preceding 12 months.
• Ability to travel up to 20% to branch locations.
• Customer service experience preferred.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle titles and registrations.
• Process transactions and maintain privacy of records.
• Attend training and certification as required.
• May supervise others as needed.

Skills

Customer service experience

Cash handling

Communication skills

Problem solving

Patience

Attention to detail

Education

High School Diploma or GED

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.

This part-time role serves at the Clinton and Rockville, Indiana, BMV Branch Locations. Your schedule will be coordinated with your supervisor and will fall within these branch hours:

• Clinton: Monday, Wednesday, Friday: 9:00 am - 5:00 pm
• Rockville: Tuesday, Thursday: 9:00 am - 5:00 pm

Pay Rate

This position traditionally starts at an hourly rate of $16.24.

A Day In The Life

The essential functions of this role are:

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You’ll Need for Success:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Additional Qualifications

• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefits package for part-time employees that includes:

• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 in election years
• 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Free Parking
• Free LinkedIn Learning

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .