BMV Intermittent Customer Service Representative

State of Indiana; Mishawaka (IN); On-site; USD 18,000 - 23,000; Part time

Job summary

The State of Indiana is seeking a Seasonal Customer Service Representative at the Mishawaka BMV branch. You’ll handle customer transactions, answer questions, and support daily opening and closing tasks with accuracy and courtesy.

Your role requires strong communication, basic math, and the ability to travel up to 20 percent for training or outreach activities. A HS diploma or HSE is acceptable, and the position starts at an hourly rate of $15.17.

Qualifications

• Top-notch communication skills.
• Ability to troubleshoot and think critically.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% for training or branch activities.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with opening and closing of the Mishawaka branch.
• Check transactions for accuracy and proper accounting.
• Work with leadership to resolve escalated issues.
• File applications as completed throughout the day.

Skills

Customer service

Communication

Cash handling

Problem solving

Teamwork

Education

High School Diploma or HSE

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

Our Mission Is To Serve All Hoosiers By Providing Best-in-class Driver And Vehicle Services In a Timely And Accurate Manner While Ensuring Security And Transparency. The BMV Team Works Throughout The State Of Indiana And Is Dedicated To Fostering An Environment Where We

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
  
  

Role Overview

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This intermittent position will serve at the Mishawaka, Indiana, BMV branch office. Branch hours are:

• Sunday: Closed
• Monday: Closed
• Tuesday: 9:00 am - 6:30 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm
  
  

Pay Rate

This position traditionally starts at an hourly rate of $15.17 but may be commensurate with education and work experience.

A Day In The Life

The essential functions of this role are:

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.
  
  

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
  
  

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .