BMV Floating Customer Service Representative

State of Indiana; Fort Wayne (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plan options

Paid holidays

Education reimbursement

LinkedIn Learning access

Job summary

The State of Indiana is recruiting for a Customer Service Representative to support the Waynesdale BMV Branch in Fort Wayne, with potential travel to other regional offices. You will handle transactions, assist customers, and help maintain branch operations in a role that emphasizes service quality and accuracy.

We value clear communication, problem-solving, and reliability. A high school diploma or equivalent is acceptable, and the position offers comprehensive benefits and a stable government

Qualifications

• Excellent communication and problem-solving skills.
• Ability to process cash and card transactions.
• Strong attention to detail and accuracy.
• Experience in customer service is preferred.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with opening and closing of the branch.
• Check transactions for accuracy and timeliness.
• Work with leadership to resolve escalated concerns and system problems.
• File applications as completed.
• Travel to other branch locations within the region as needed.

Skills

Communication skills

Critical thinking

Cash handling

Driver's License

Customer service experience

Education

High School Diploma or HSE

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This Position Will Serve Primarily At The Waynesdale BMV Branch Office In Fort Wayne, Indiana. You Will Also Float To Other Regional Offices As Arranged With The Supervisor. Waynesdale BMV Branch Hours Are

• Sunday: Closed
• Monday: Closed
• Tuesday: 9:00 am - 6:30 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: 9:00 am - 12:30 pm

Salary

The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

• Use your job knowledge to conduct customer transactions.
• Answer customer’s questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.
• Travel to other branch locations within the region based on operational need.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You’ll Need For Success

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Valid Driver’s License required.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail].