BMV Customer Service Representative 2

State of Indiana; Bloomington (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

Pension plans

Paid leave

Education reimbursement

Life insurance

Public Service Loan Forgiveness

Job summary

The State of Indiana's Bureau of Motor Vehicles in Bloomington seeks a Customer Service Representative 2 to administer driving exams and assist customers with titles and registrations. You will evaluate knowledge and adherence to traffic laws while handling front-line transactions.

This full-time role requires at least a high school diploma, 21+ years old, and valid Indiana driver's license. Training and potential supervisory duties accompany a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Valid driver's license for at least 12 months.
• Free from at-fault motor vehicle accidents resulting in death or serious injury.
• Ability to travel up to 20% of the time to branch locations or events.
• Relate tactfully to all types of people with calm disposition and patience.
• Familiar with operations of all types of motor vehicles and driving laws.
• High level of critical thinking and ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without accommodation.

Responsibilities

• Administer skill tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with Indiana laws for operations, licensure, and registration of motor vehicles.
• Attend training classes and/or certification tests as required.
• Maintain privacy of customer records.
• Substitute for Customer Service Representatives as needed.

Skills

Customer service

Critical thinking

Troubleshooting

Cash handling

Calm under pressure

Education

High School Diploma or equivalent

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluatecustomers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.

This role serves at the Bloomington, Indiana, BMV Branch Location. Branch hours are:

• Sunday: Closed
• Monday: Closed
• Wednesday: 9:00 am - 5:00 pm

The salary for this position traditionally starts at$31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Administer skillstests and evaluate driving skills.
• Assistcustomerswith vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .